Effective Solutions Through Partnership

Category Archives: Corporate Training

Why I Make Continuous Learning a Priority

Corporate Training, General Life/Work, KAIP Academy, Learning, Training

By Judi Phelps

I spent 38 years working for a public sector health care organization and although I am retired from that role, I am now in my second career as a consultant in the industry—and I am having the time of my life. I get to bring my decades of knowledge into a new profession, while still working in the field I know so well.

I have learned throughout my career that the processes and systems we use now are not likely to last forever. To keep up with the changing landscape, I have made continuous learning a priority. In my current role, I get to learn and build additional skills that broaden my horizons and bring those skills back to clients. I continue to do value added work for clients, but in a different way based on new methods.

Of course, I wasn’t always so willing to learn something new! I remember early in my career, when computers were first being used. At that time, we did everything with paper and pencil. My supervisor wanted us have PCs in our cubicles and was looking for volunteers to be trained on how to use them. No one was willing to volunteer; people thought it would take too long to learn and would slow down the process.

Although I was initially resistant, my boss signed me up for a class and soon enough, the new way of doing something—in this case, eliminating the paper and pencil process in favor of using a computer—was better.

What I learned in this situation was that we tend to not approach things with curiosity and enthusiasm. We are afraid we won’t do as well or be as productive if we have to take time to learn something new. We assume it will be a long process to learn something new, but it’s really not. It may take a while to become an expert, but it’s not that hard to learn the basics fairly quickly.

Nowadays, I love to learn—and although I am 66-years-old, I am not planning on slowing down. Inspired in part by a “Project Management for Managers” course I took, as well as a Kaizen project I worked on, I was compelled to add another skill to my repertoire. I am planning to begin Six Sigma training. I am excited to learn more and bring what I’ve learned back into the work I am doing now.

Using the Kaizen method was a great learning experience and one that has stayed with me. We looked at processes and procedures and eliminated those parts that didn’t add value. We were able to streamline processes and make staff happier because their day-to-day tasks became easier. It taught me to look at anything and everything and see which add value and which do not.

Of course, learning and implementing new processes is not without its challenges. People don’t see that there are any problems—like me with the computers!—so the first step is getting people to stop long enough to see that there could be a different way to do things.

If I’ve learned anything in my career(s), it’s that change is inevitable. You can either accept change and learn a new skill, process, or methodology, or you can be resistant to change and miss all the fun! I am very much looking forward to my new continuous learning journey and will keep you updated as I move through the training!

About the Author: Judi Phelps has a Bachelor of Arts in Economics and worked for the State of California for more than 38 years, starting as a part-time clerk-typist and ending as a Staff Manager II. Judi worked almost all of that time in various areas of the MediCal program, implementing program policies as well as working to develop policies. As a consultant, Judi currently works with clients to look for better ways to achieve the mission. Judi loves singing and scrapbooking—sometimes together!—for both the paper-craft and the time with friends aspects. Judi enjoys traveling, entertaining, and making memories (to put into scrapbooks) with her two grandsons.

Why Corporate Training is a Must [INFOGRAPHIC]

Corporate Training, Infographic, KAI Partners, KAIP Academy, Learning, Training

Corporate training or career development is important for all employees at any stage of their career. As professionals, it is critical to stay on top of emerging trends, changes in the field, and advancements in technology.

Training is seen as a benefit to potential and existing employees. When job hunting, candidates want the ability to continue to grow and learn in their field and training is a great way to accomplish that. A candidate who sees that an employer offers training is more likely to take that position than with an organization that does not offer training or training incentives such as reimbursement.

The ability to learn and grow personally and professionally is an important factor for many. As a result, it is just as important for employers to offer some type of training program to their employees…Or they run the risk of losing valuable talent.

This infographic from Human Capital Development goes over some corporate training stats, including what kind of ROI you can see from corporate training, popular training areas, and more.

Do you offer training to your employees? How have you found a training program to work for your business?

KAI Partners is Hiring!

Agile, Backend Web Developer, Communications, Corporate Training, Government, Hiring, Human Resources, KAI Partners, Organizational Change Management (OCM), Project Management, Sacramento, Scrum, Small Business, Technology, Training


A new year typically brings some introspection, the setting of goals and aspirations, and the shifting of priorities. Along with the typical “lose weight” or “go to yoga,” maybe you’ve also been feeling the desire to change an aspect of your career. Luckily, KAI Partners is currently hiring! Take a look at the roles for which we are hiring—maybe your dream job is waiting here! Note: All positions are on-site positions based in the Sacramento, California region.

Communications Consultant
The Communications Consultant will play a key role in planning, coordinating, and developing communication and messaging for a large organization. The focus of the Communications Consultant is to act as a single point of contact for all external division communications, which are both written and oral. The Communications Consultant will provide full-service communication services, new media, public awareness, educational outreach, communications strategy, stakeholder, sponsor and program research, and more.
Click here to apply or to view the job posting in its entirety (via ZipRecruiter)

Delivery Manager (Scrum Master)
The Delivery Manager (Scrum Master) shall work to resolve or remove impediments within the team, help manage the team’s relationships with outside stakeholders, facilitate team continuous improvement, and coordinate solution implementation and delivery with other Delivery Managers. This individual should have the ability to develop relationships with all levels of the organization and have outstanding political savvy. We are looking for enthusiastic problem solvers who thrive on being engaged at all levels of the project.
Click here to apply or to view the job posting in its entirety (via LinkedIn)

Backend Web Developer
The Backend Web Developer engages with a number of stakeholders to act as a bridge between current compliance requirements and the new compliance requirements. The success of the Backend Web Developer requires a dedicated professional who possess analytical, programming, and data architecture skills. The Backend Web Developer will need to have experience using modern, open source software to prototype and deploy backend web applications, including all aspects of server-side processing, data storage, and integration with frontend development.
Click here to apply or to view the job posting in its entirety (via LinkedIn)

Training Consultant
The Training Consultant will work across a number of stakeholders, both state and vendor, who collaborate to design, develop, and deliver training solutions to impacted end users within the organization. The Training Consultant should have the ability to develop relationships with all levels of the organization and have outstanding political savvy. The Training Consultant should have in-depth knowledge of training design methodologies. Knowledge of business process and OCM methodologies are preferred.
Click here to apply or to view the job posting in its entirety (via ZipRecruiter)

We look forward to receiving your application today!

12 Keys to Delivering a Successful Training

Best Practices, Corporate Training, KAIP Academy, Learning, Organizational Change Management (OCM), Training

Keys to Delivering a Successful Training

By Elizabeth Long

There are many considerations to make when choosing the right delivery method for training. Whatever method is chosen, concentrating on activities for participants and opportunities for practice is an important element to a successful training.

When deciding on the most effective method for delivering your training, remember that each situation is unique. Here are some considerations to keep in mind:

  • How complex is the change?
    • Complex concepts are best delivered as Instructor Led Training (ILT) so students can perform hands-on activities
    • Low complexity concepts are better candidates for Computer Based Training (CBT)
    • If the change is highly complex, consider a Train The Trainer (TTT) approach so ILT can be delivered
  • Where are the impacted users located?
    • If the audience is spread out, a CBT can be easily distributed to many locations
  • How many people are impacted by the change?
    • A large number can also be a good reason to choose CBT as delivery method
    • However, if the change is highly complex, consider a TTT approach so ILT can be delivered
  • Is this a training that will be ongoing?
    • If so, a CBT can be cost effective for long-term training versus continually providing a training resource for ILT delivery
    • However, if it is a high complex topic, ILT may be the most effective

Instructor Led Training (ILT) considerations:

  • Technology
    • Do you need laptop/projector/conference phone/microphone? Make sure to contact IT in advance to ensure the room in which you are delivering training has these capabilities and is set up
    • Allow time in advance to make sure the technology is working
  • Capacity
    • Make sure the facility will accommodate the size of the audience
  • Location
    • Ensure everyone can access the room
  • Travel
    • If anyone has to travel to the training, help to ensure arrangements are made
  • Room accommodations
    • Make sure there accessible computers for the learners

Computer Based Training (CBT) considerations:

  • Make sure computers have sound capability or access for headphones
  • Ensure ADA Compliance
  • Check on the compatibility of the computer for viewing the CBT (example: JAVA and browser versions/settings, accessing a WebEx, etc.)

Partnership between the training developer and the Product Owner is key when deciding on the appropriate delivery method. Discuss the audience and, using the considerations above, you can decide together on the best choice for training delivery. Partnership is key!

About the Author: Elizabeth Long is a professional Organization Development Consultant and Curriculum Developer/Trainer. She received her Certification in Organizational Change Management from Prosci and is certified in e-learning development from Langevine Learning Center. Elizabeth has worked in many industries: High tech, healthcare, and state and local government. Currently, Elizabeth works as an Executive Consultant with KAI Partners, Inc. as a contractor working in a variety of California State Departments. Elizabeth has lived in Sacramento for the past 17 years and appreciates the history of Sacramento as well as its convenience to many well-known destinations like San Francisco, Tahoe, and Reno.

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