Effective Solutions Through Partnership

Category Archives: KAIP Academy

Applying your Prosci Certification in the Real World

ADKAR, Best Practices, KAIP Academy, Learning, Managing/Leadership, Organizational Change Management (OCM), Prosci, Training

By Elizabeth Long

Having a certification like Prosci is valuable in terms of provide knowledge and framework around the Prosci ADKAR® Model. It’s also a great way to show your credibility as a practitioner of change management.

While the certification provides a good foundation—and is something I recommend my fellow change managers think about obtaining themselves—much of the work happens when you get onsite and observe and evaluate the organization with which you’re working.

I’ve seen my share of people come in to an organization with various degrees and certifications and while they can provide a lot of strategic or academic talk, their ability to recommend and implement the tactics is lacking.

If you simply take the methodologies and apply them in a cookie-cutter way, your chances of change management success are slim. Every organization or client is different. The people differ, the company culture differs—you need to be able to take these always-different environments and connect with people on a human level. That is when the action really happens.

So, with certification in hand, how do you integration that human connection into your work, so that people feel connected and valued (i.e., open to change?) Here are some of my best practices:

  1. Build Relationships. Determine who your primary stakeholders are and build relationships with them. Through these relationships, you’ll learn about the organization and its challenges; plus, these folks will also help guide you to determine which methodologies you should recommend to implement. By understanding what the organization needs, you can determine how to best apply the changes. Remember, nothing is cookie cutter.
  2. Be Authentic. You need to genuinely want to develop these relationships and get to know people. If you honor your word—when you say you’re going to do something, do it—then the people in the organization will see that and be more likely to take your recommendations and provide you the opportunity to do your work. Authenticity builds trust with your partners. The recommendations you make will be much more well-received if you have trust—trust that is gained by being authentic.
  3. Be a Leader.I’m currently reading the book, “Extreme Ownership: How U.S. Navy SEALs Lead and Win,” by Jacko Willink and Leif Babin. Among other things, it’s about a Navy SEAL platoon and how they develop leaders within the SEALs. The ‘leader’ is a role on the team, everyone plays a critical role—it is the leader’s main job to communicate the ‘why’ of the mission and explain each person’s role and how it is critical to accomplish the mission. This helps the team develop a belief in the mission. While on a much smaller scale, change management works similarly. The most critical thing a leader can do is share the vision and the mission—the WHY we are doing something. (In Prosci terms, this is referred to as developing the desire.) Being a leader is learned from putting your certification knowledge into action in the field. Leaders make realistic assessments, acknowledge failures, take ownership of issue, and develop plans to improve. Prosci is the framework, but your experience is the engine that will drive your success on the ground as a Prosci leader!

As you begin applying your Prosci certification in your work, remember that it is a guideline—the desire to change and understanding the people you’re working with goes beyond methods and is all about understanding the real-world application.

About the Author: Elizabeth Long is a professional Organization Development Consultant and Curriculum Developer/Trainer. She received her Certification in Organizational Change Management from Prosci and is certified in e-learning development from Langevine Learning Center. Elizabeth has worked in many industries: High tech, healthcare, and state and local government. Currently, Elizabeth works as an Executive Consultant with KAI Partners, Inc. as a contractor working in a variety of California State Departments. Elizabeth has lived in Sacramento for the past 17 years and appreciates the history of Sacramento as well as its convenience to many well-known destinations like San Francisco, Tahoe, and Reno.

How to Make Your Career Reach Its Full Potential

Best Practices, KAIP Academy, Learning, Professional Development, Training

By Ryan Hatcher

Years ago, I received a great piece of advice from a former boss who started an agricultural services business in his basement with a fax machine and a phone. In just two decades, he built an international consulting powerhouse largely credited with opening markets all over the world to domestic apples, cherries, wine, and many other West Coast crops.

He claims the key to his success was something he learned from the apple farmers he worked with early in his career: “Plant today what you want to harvest in 4, 7 and 10 years.”

Strategic, long-term planning is both a necessary and common practice of any successful business, but what about a successful career?

Many in my parents’ generation didn’t need to plan their careers. My mother taught in the same school district for 39 years where raises, tier increases, and pension benefits were all set in stone. This kind of linear career path is still somewhat common in the public sector (albeit with more department hopping) but the days of the “Company Man” working his or her way up with the same private sector organization for 30 years and getting the gold watch upon retirement are largely over.

With the rise of professional and physical mobility fueled, in part, by increasing technology and connectivity, job hopping has become common among younger workers. Whereas the median tenure for employees 65 years and older is 10.3 years, the median tenure for workers between 25 and 34 is only 3.2 years.

As a thirtysomething consultant with an average tenure of less than one year per engagement, I help bring that number down (and terrify my stability-minded mother). For the first few years, I took jobs out of necessity, for pay/responsibility increases, or because they seemed interesting with only a vague idea of long-term benefits.

My friends in tech operate much in the same way. Silicon Valley companies are continuously rewriting the e-book on poaching recruitment, and qualified employees can switch jobs as easily as replying to one of the dozens of LinkedIn solicitations they get every month.

Besides opportunity, what drives most workers to jump ship? A recent LinkedIn study found that 59 percent cited a stronger career path and increased opportunity as their primary reasons for leaving; this narrowly beat ‘better salary’ (54 percent) and ‘more challenging work’ (47 percent).

This study demonstrates two things: The desire for career advancement is enormous and most employers do a poor job fulfilling that need. With this in mind, workers have little choice but to take matters into their own hands.

So, in a world where we are all trailblazers of our own career paths, how do we incorporate strategic, long-term planning?

  • We can start by thinking of our careers as long-term investments. Short-term gains in salary or titles are exciting, but leaving a job prematurely can sacrifice valuable experience and relationships.
  • Staying current on emerging skills and certifications will increase opportunity in whatever direction we decide to take.
  • Most importantly, as with any long-term planning, focus should be on a discrete and defined set of goals. Without a continuous focus on set objectives, we risk wasting years on dead-end tangents and getting bypassed by peers.

By devaluing short-term gains, investing in professional development and focusing on a defined end point, we can create the framework for long-term success. Then comes the real challenge: discipline.

Much like any strategic investment, resisting the urge to tinker and make changes, big or small, is the hard part. Distraction via shiny objects is the enemy of long-term success.

The whole process seems simple, because it is. The reason so many people find strategic career planning challenging is because doing it correctly requires sacrifice. Foregoing a higher-paying opportunity or spending weekends collecting certifications aren’t choices many people have the self-control to make.

However, much like farmers, the most successful professionals are the ones who can develop and execute 4-, 7- and 10-year plans.

It is only with discipline, vision, and patience that we can create the necessary environment for apple trees, businesses, or careers to truly reach their potential.

About the Author: Ryan Hatcher is a skilled communications and management consultant with over a decade of experience campaigning for government, public affairs, and political clients. A recent addition to KAI Partners, Ryan serves as an executive consultant providing communications support to one of California’s heath care agencies. He resides in Sacramento with his wife, Nikki, and their two dogs.

5 Ways to Jumpstart Your Professional Development

Conferences, Event Recap, Human Resources, KAIP Academy, Learning, Sacramento, SAHRA—The Sacramento Area Human Resources Association, SHRM, Training

By Melissa McManus, Ed.D and SHRM-CP

Recently, I had the opportunity to attend a Human Resources Conference sponsored by SAHRA—The Sacramento Area Human Resources Association, a professional organization of which I am a member— titled People, Purpose, Passion!

It was a great two-day event showcasing topics current to the field of human resources, including legal issues, talent management, and technology, just to name a few. Not only did the event provide great opportunities for learning, it provided networking opportunities with vendors in the industry and other human resources professionals in the greater Sacramento area. These types of events are important to attend as they build upon knowledge in my specific career field.

I’ve talked before about planning your career development goals. Professional development is the next step in this process and includes what you do to achieve these goals. It allows you to continue to be competent in your chosen career and provides career growth and learning for you as an employee. In addition, it can be a valuable tool in aligning with your company or organization’s strategic plans. Smart and innovative organizations strive to hire and retain the top talent in their industry—if you want to stay relevant in your career, professional development can help make you a valuable asset within your organization.

There are many ways to continue to hone your career craft and remain a commodity in your chosen career field and industry. Today I want to share a few activities you can do to jumpstart your professional development:

  1. Join a professional organization that focuses on your career. As an HR Practitioner, I belong to two professional organizations.
    • Benefits: Access to latest information in my field; access to information regarding seminars, webinars, conferences, and certifications; and opportunities to network.
  2. Attend a professional conference specific to your career.
    • Benefits: Meet industry experts, gain new and important information in your industry, and network with others in your field.
  3. Sign up for webinars and seminars that highlight or focus on a specific area in your career.
    • Benefits: Provides a way to get new or updated information in your industry in shorter, more concentrated, and often less expensive (or free!) doses.
  4. Read a book pertaining to your field.
    • Benefits: A quick and easy way to learn what might be new and exciting in your industry; also provides flexibility in timing, as you choose how this fits into your schedule.
  5. Mentor someone in your industry or specific career.
    • Benefits: The ability to teach someone what you know and transfer that knowledge demonstrates the highest mastery of the subject matter; plus, it feels good to give back.

These are just a few of the many options out there that you can take advantage of to stay on top of your professional development. What are some things that you have done to stay current in your field or industry?

About Melissa: Dr. Melissa McManus is a Human Resources Professional and research guru. One of her greatest strengths is her resolute ability to soak in new information and her never-ending thirst for knowledge. Melissa has a Master’s degree in Counseling, and a Doctorate degree in Educational Leadership with a focus in Human Resource Development. Melissa’s professional interests include human behavior, career development, research, writing, training, and knowledge transfer. She is passionate about life and describes herself as an avid bookworm. In her free time, when she is not running her kids to gymnastics or karate, Melissa enjoys reading (a lot), wine tasting, being with friends/family, and spending time with her husband and two children.

3 Steps to Achieve Work-School Balance

Best Practices, General Life/Work, KAIP Academy, Learning

By Danielle Cortijo

Congratulations, you’ve taken the first step in one of life’s major balancing acts called pursuing an academic degree, all while being an active full-time employee! You’ve earned this moment of celebration by simply making the decision to participate in this major undertaking for your future. It won’t necessarily be an easy one, but some would say that nothing worth having should be. The implication is that the struggle helps you to appreciate the journey and the result that much more. The reward of finally completing that final exam—turning in the last paper and receiving your coveted degree—will be the ultimate prize.

But remember, success requires balance. This is the voyage of the avid professional’s daily work life. The one-to-four year mission to seek out new degrees and new ways to handle it all…To boldly juggle responsibilities like no one has juggled before!

Speaking from my own past and current experience, discovering how best to squeeze it all in has been nothing short of some of my most challenging moments in life. If you’re someone who is constantly trying to outdo themselves academically like me, you may relate to my past and present battle of having a full-time commitment to work, all while maintaining a heavy school load and even higher GPA.

As we speak, I am an eager Analyst by day and a relentless graduate student completing her degree in medicine by nights and weekends. Sound daunting? Well, it doesn’t have to be—not completely. Achieving success is definitely doable and I’m here to share some tips on how to do just that!

  1. Support Team on deck: I can’t stress enough how important this particular factor can become for anyone pursuing their degree while working full time and doing their best to maintain some semblance of a regular life. It’s a challenge and sometimes you just might need a soft place to land. That can come in the form of support from incredible friends or family who understand who and where you are in life and help you to return to center. Don’t be afraid to lean on whoever you’ve chosen. You’ll be all the better for it.
  2. Scheduling is a MUST: It is so, so important to create a schedule for yourself that will allow you to keep track of everything you have on your plate. More importantly, it will force you to always be aware of assignment deadlines for both work and school. Find what works for you. Are you the weekend warrior, someone who can get it all done in 2.5 days? Or are you the all week guru, someone who needs to complete little by little after work during the week with a finale weekend? Whatever your preference and best tactics, be sure to put a schedule in place that works and helps you be the best school and work balancing champion you can be.
  3. Disconnect, Disconnect, DISCONNECT: This may sound like the opposite of what one would want or should do, but honestly, it is utterly necessary. You will need time to concentrate and focus on your work when it’s company time and school when it’s education central. At the end of the day, all stops begin and end with you when it comes to your final product. Your tasks at work carry an equal amount of importance as do your assignments for school. So, do yourself the biggest favor and let it be known that disconnect time is in full effect. You aren’t being selfish. This isn’t you ignoring life. Try to see it as you giving back to yourself by providing adequate time to achieve your dreams. Trust me, your GPA and daily work will thank you for it.

These steps can be the very things that preserve your sanity and help you to maintain both your stellar professional face and academic prowess. It’s true that we are perfectly imperfect creatures, but doing all you can to shine in all areas of your world can feel extremely overwhelming if the planning and consistency in the rituals you establish aren’t properly maintained.

It is indeed possible to successfully balance your work, home, and academic life all in one. Try not to let the stressful moments get you down. Create your own work and academic rhythm and achievement will follow! It can be done—I am living proof.

About the Author: With a Bachelor’s in Communications and actively pursuing her Master’s in Complementary Alternative Medicine, Dani has an extensive professional background in the public and private sectors focused in Contracts, Human Resources, QA, and Process. Currently the Procurement Specialist on the amazing Administrative team for KAI Partners, she is working diligently to assist in the successful acquisition of procurements for the company. When her world slows down a bit, she loves scouring for an incredible deal on retro sneakers with her partner in crime, listening to music 24/7, and laughing as much as humanly possible.

KAI Partners Staff Profile: The Human Resources Generalist and SHRM-CP

General Life/Work, Human Resources, KAI Partners, KAI Partners Staff Profile, KAIP Academy, Learning, Managing/Leadership, Onboarding, Sacramento, SHRM, Small Business

There are many paths to success and while not everyone takes the same path, we often manage to arrive at the same destination. In our KAI Partners Staff Profile series, we share interviews and insight from some of our own employees here at KAI Partners. Our staff brings a diversity in education, professional, and life experience, all of which demonstrate that the traditional route is not necessarily the one that must be traveled in order to achieve success.

Today, we bring you an update on the professional journey of Melissa McManus, Ed.D. When we last spoke, Melissa was KAI Partners’ Research Analyst and is now our Society for Human Resource Management (SHRM) Certified Professional.

 KAI Partners, Inc.: Melissa, tell us about the transition from Research Analyst to Human Resources Generalist and SHRM-CP.

Melissa McManus: As the Research Analyst, I was doing multiple work tasks, including human resources. Since I was already doing bits and pieces of HR, you could say that I grew into my current role as HR Generalist and SHRM-CP. It was the logical next step and a seamless transition.

KAIP: What is your favorite thing about being in HR?

MM: The variety is absolutely one of my favorite things about being in HR. There is always something different and new, and that is exciting to me. Most people are afraid of change or afraid of doing different things; on the other hand, I enjoy it and I am more afraid of monotony—doing the exact same thing day in and day out.

My new position allows for this constant change and variety. While the tasks may be the same or similar they are also new and different. Some examples of this are getting to work with different people and personalities and the constantly-changing HR and employment laws. This guarantees that I stay a life-long learner because I need to stay current on all laws and what is happening in HR. In that same vein, my HR certification will also keep me current in all things HR as I have professional development credits I must earn each year to keep my SHRM-CP current.

KAIP: From your recent blog post on career development and your self-appointed title of Lifelong Learner, we know these things are important to you. How does getting the SHRM-CP highlight that?

MM: Getting my SHRM-CP was important to me not only for my career development but also personally, as well. I take great pride in being a knowledge-seeker and staying current in my profession. I think that it says a lot about the type of person I am and it also communicates that I want to be the best at my job and how far I am willing to go to do that.

KAIP: We also know you love research. Have you found an opportunity to get back to your roots as a Research Analyst?

MM: I still get to do research as part of my work. Research is part of the territory for me and inhabits all areas of my life! In my current role, there are many instances where I get to put my research guru hat on. While my focus is in the daily tasks surrounding human resource management, this includes a variety of tasks, even research.

Thank you, Melissa, for sharing your journey! How have you made transitions in your career? Share your story with us in the comments!

About Melissa: Dr. Melissa McManus is a human resources professional and research guru. One of her greatest strengths is her resolute ability to soak in new information and her never-ending thirst for knowledge. Melissa has a Master’s degree in Counseling, and a Doctorate degree in Educational Leadership with a focus in Human Resource Development. Melissa’s professional interests include human behavior, career development, research, writing, training, and knowledge transfer. She is passionate about life and describes herself as an avid bookworm. In her free time, when she is not running her kids to gymnastics or karate, Melissa enjoys reading (a lot), wine tasting, being with friends/family, and spending time with her husband and two children.

Quick Q&A with Melissa:
Daily, must-visit website: SHRM.org
Preferred genre of music to listen to at work: Country, always!
Best professional advice received: Never stop learning and don’t let anyone tell you what you are worth—only you can make that determination!
Top productivity hack: Changing up location/scenery. Because I work from home, every now and again I need a different view, which helps to recharge. Also, making sure to take breaks or walk around is a good alternative if you work in an office or specific location.
Book you can read over and over again: If I have to pick just one…Pride and Prejudice and the entire Harry Potter series. There are so many more, but these are the ones came to mind.
Most-recent binge-watched show: Tiny House Hunters

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