With the KAIP Academy’s Certified ScrumMaster® (CSM) training sessions taking place soon, we wanted to address some questions we’ve received about whether a CSM designation is worth it. One of our partners, Michael Bosch (Certified Scrum Professional from Brightline Solutions, Inc., a locally-based firm offering Agile Delivery and Change Management Services) answers some questions we’ve received. Hopefully these will help you if you are on the fence about getting your CSM certification! If there are any questions we haven’t addressed, please ask them in the comments—or email firstname.lastname@example.org—and we will tackle them in a future blog post!
Question: I have relatively limited experience using Agile processes and I am not an “IT” person. I do business process analysis and participate in Change Management on an Agile project.) Would training to be a Certified ScrumMaster® be appropriate for me?
Answer: Absolutely. Scrum, at its heart, is what’s known as an empirical process control framework. This means it helps us figure out what needs to be done when it hasn’t been done before. Organizational change management frequently involves solving the unsolved, building incrementally and adaptively, and creating and maintaining early and constant communication with the project community. All these are honed in the acquisition of a CSM.
Question: I would likely be described as an “end user” of systems rather than a person who develops systems. Would it be useful for me to be a Certified ScrumMaster® if I’m not developing new systems?
Answer: Yes, if you find yourself leading or being part of teams that are called upon to perform what is referred to as “knowledge work, i.e., effort that requires creative, adaptive, incremental development of something that has a lot of unknowns to it. If this describes your team’s work, then having the knowledge of a CSM will help you be more predictably successful.
Question: I have learned the basics of Agile and use it on the projects I work on—how would getting a CSM help me at all?
Answer: Learning Agile in a way that it can be used to get reliable, adaptive products in the hands of clients when they need them in a way that provides real business value is constant and rewarding journey. Pursuing a CSM adds to the value of that journey; moreover, it provides a benchmark with which we can rely on a set of established, common knowledge about Scrum as a community of Agilists.
Question: I readily see the value in getting my CSM designation in my role, but I literally can’t afford to take time off from work and pay for the training costs: How can I get my employer to endorse or sponsor my training?
Answer: When I got my CSM, I ran into similar issues. One idea is to work out a bargain with your employer: you’ll take the time off as vacation if they pay the course. Another selling point to give your boss: You can provide the team/organization with a presentation of what you learned. Or, you could do some research and gather data and information (the KAIP Academy website and KAI Partners Blog are a great place to start) on the real business value, profitability, and potential for innovation represented by employees gaining their CSM.
Question: I work in administrative services but work with Project Managers and Certified Scrum Masters daily, how would being certified as a CSM myself help me?
Answer: The CSM certification provides a balanced, effective introduction to Agile and Scrum. The value this provides is exposure to the concepts, vocabulary, and mindset of an Agile framework. It would help you in understanding the difference between the approach your PMs follow as opposed to your CSMs – giving you a firm perspective on the entirety of work being performed and delivered.
Question: As a human resources professional (in a leadership role), other than understanding the language, process, and methodology, is there a benefit to me or my organization for me to be a Certified ScrumMaster®?
Answer: Agile and Scrum are human-centric and collaboration and communication dominant. In these and other ways, Agile comports with the mindsets of human and talent resource management. HR is a process-centric discipline, too—much of what is performed follows prescribed workflows. New initiatives, unusual circumstances, and expansion of business services often result in a need for an HR team to have a framework to plan, execute, and deliver on these needs that is adaptive and lightweight. Scrum to the rescue!
Question: Would having this certification make a difference in the way I perform my job functions or interact with my staff (of whom I have PMs and Agile/Scrum personnel)? From a human capital perspective, what would be the benefit (or the disadvantage, if any) of achieving this certification as a human resources professional in a leadership role?
Answer: Dedicated, committed acquisition of a CSM will result in positive changes in one’s leadership styles and capabilities. It provides an alternative to Theory X management styles, giving the HR professional a fresh look at how to govern the creation and sponsorship of self-governing, self-managing teams. Without the knowledge and practices provided by a CSM certification process, an HR professional would be unprepared to support this ever-more common organizational structure.
From HR to PM and everything in between, we hope this article helped you get the answers you need to know whether the Certified ScrumMaster® training is right for you!