By David Baker, CSM
I’ve been in IT for 10 years—both as a helpdesk admin and system engineer. In these roles, I regrettably had little exposure to business or project management methodologies.
As a recent hire to KAI Partners as an IT services delivery network administrator, I was pleased to be given the opportunity to attend the Certified ScrumMaster® (CSM) class through the KAIP Academy.
I came into the class completely new to the subject—I had not heard of or been exposed to scrum. I was eager to learn something new outside my skill set that would increase my marketability, expand my breadth of knowledge, and bring that learning to my new role to provide greater value to my customers and the company.
The course was well-instructed and very easy to follow. I especially enjoyed the real-world stories shared—I could see the results practitioners were achieving using the scrum methodology. Students also engaged in exercises where individuals were split into teams and performed timed activities that required everyone on the team to participate.
While in my current role, I do not work on a traditional scrum team environment, I do have a back log of activities to prioritize. I am excited to use scrum methodologies to help me organize my day-to-day work requests with greater efficiency and effectiveness.
If you are someone who is ready to increase your value and provide better services to your customers—not to mention keeping your mind sharp and engaging in new ways of thinking and approaches—I highly recommend signing up for the CSM course at the KAIP Academy. It will change the way you look at project management and individual workflow. Being a CSM will give you the tools needed to meet your customer’s expectations faster, deliver exceptional customer service, and make your work load easier to execute.
Interested in taking our Certified ScrumMaster®, Certified Scrum Product Owner®, or Agile Jumpstart courses? Visit our Eventbrite page to see our full schedule of upcoming courses!
About the Author: David Baker has 11 years of experience in IT ranging from help desk to network/systems engineer. Working with different technologies like Cisco, SonicWALL, Dell, VMware, and Microsoft. Mr. Baker currently works for KAI Partners as a Systems Engineer, helping clients meet their IT needs. For fun, Mr. Baker enjoys BBQing, photography, and fitness.