By David Baker, Microsoft MCSA & MCITP, CompTIA+ & Network+, CSM
According to the 2018 Verizon Data Breach Investigations Report via a Forbes magazine report, more than half of all cyber attack victims were small businesses.
As a Managed IT Services provider, we’ve seen many instances of our small business clients experiencing email phishing, ransomware, or other breaches in security.
Even if your small business uses an out-of-the-box security system, you still need a professional IT organization to help make sure the technology works optimally and is layered with firewalls, encryption, and more.
A Managed IT Services firm can help.
Here are some questions to ask when interviewing a Managed IT Services firm:
- Do you perform infiltration testing? This involves breaking into your network to expose security holes. Sounds scary, but this is necessary to find the gaps in your system and put together mitigation processes.
- Do you perform phishing email reaction testing and instruction? Creating a fake phishing attempt to see how staff responds can help identify what should be included in an organization-wide security training plan. According to the 2018 State of Cybersecurity in Small & Medium Size Businesses report by Ponemon/Keeper Security:
Over 80% of small businesses report that malware has evaded their antivirus software.
- How frequently do you survey digital security readiness? Digital security readiness focuses on preventative measures, as well as the actions to be taken when an incident does occur. Creating a culture of cyber readiness means creating a resilient organization.
- How rapidly would you be able to recoup basic information? It’s critical that your Managed IT Services firm can quickly retrieve your information from a backup or other reinforcement.
These are just a few questions to ask an IT services firm to make sure they provide comprehensive services to keep your business secure.
Interested in asking us these questions and learning more about how KAI Partners’ IT experts can help? Call 916-465-8065!
About David: David Baker holds certifications in Microsoft MCSA, Microsoft MCITP, CompTIA A+, CompTIA Network+ and has extensive experience in server, platform (HP/Dell). Mr. Baker has experience working with developers and supporting their development environment. In his current role, Mr. Baker monitors clients’ backups, active directory, DHCP and DNS, resolves helpdesk tier 1-3 support tickets, and has successfully completed AD migrations from server 2008 to server 2012 and 2016. Mr. Baker has successfully completed VOIP phone migrations, WAN ISP cutovers, network redesign and implementation, firewall replacements and security lockdown, AWS web server build out, AWS helpdesk call center engineering, and more. In his spare time, Mr. Baker enjoys BBQing, photography, and fitness.