Effective Solutions Through Partnership

Category Archives: Government

Sacramento ARMA Records Knowledge Conference Event Recap

Conferences, Cyber Security, Data Management, Government, Information Security, Information Technology, Innovation in the Public Sector, IT Modernization, IT Security, KAI Partners, Public Sector, Ransomware, Risk Assessment, Sacramento, Technology

By Jamal Hartenstein, JD, CISSP, CGEIT, PMP

The Greater Sacramento Capitol Chapter of ARMA recently held its annual Records Knowledge Conference, which brought together records managers from city, county, and state clerk offices.

According to our local ARMA chapter, ARMA is dedicated to providing education and resources to those in the Records Management and Information Governance fields. They are committed to enhancing Records Management and Information Governance professionals through training, networking, leadership, and outreach.

The conference attendees brought a sense of eagerness to learn and share—ARMA chapter leadership gave event attendees a special opportunity to hear from world-class speakers—including and a lead researcher on the IBM Watson project, Dr. Ashish Kundu—on some of the most important and cutting-edge topics.

Along with a formidable group CEOs, I was honored to be asked to speak about Cybersecurity Threats to Information Governance. Highlights of the event and major takeaways included:

  • Understanding what data you have, who accesses it, and where it goes is paramount.
  • Conflicts among document retention policies, industry best practices, and laws suggest that we seek out and use the highest common denominator.
  • Trending topics and buzzwords the government sector include players like Smart Communities, Artificial Intelligence (AI), Digital ID, Blockchain, NIST, and the KAI Partners approach to security assessments.
  • Data Migrations are underway. Records Managers who respond to Freedom of Information Act (FOIA) requests for public records or subpoena must deliver records formats adhering to general business practices, which may be legacy.
  • Regarding Third Party Risk Management (TPRM), cloud services, and Business Associate Agreements, liability points back to the data controller regardless of contracts with data processors or third parties.
  • Mobile device management and data/device ownership remain a point of contention and confusion during public record requests.
  • Innovation is forcing a cultural shift in workforce demands and understandings of emerging technologies.
  • Artificial Intelligence (AI) solutions can be used to categorize and classify data, performing some of the tasks of current Data Custodians and Data Owners.
  • While AI may not replace Records Managers, Records Managers who understand and embrace AI will inevitably replace those who do not.

Public sector IT innovation and modernization means systems and processes change rapidly. One example of this is California Assembly Bill 2658, recently signed into law by the governor. This new law updates the definition of an Electronic Record to include blockchain and smart contracts as legally recognized records. It sends a clear signal that digital records management, particularly blockchain technology and smart contracts, are priorities for a more innovative and dynamic public sector.

This new law impacts public records requests because entries logged in public agency-owned private blockchains are electronic records. These records are susceptible to the Freedom of Information Act (FOIA). Records Managers may benefit from technology that makes the identification and delivery of public records to requestors easier. It may also create convenience for those exercising Public Records Act (PRA) requests. It’s a double-edged sword; it streamlines the processes but increases PRA volume at the same time.

The discussion of the California blockchain law was one most important topics discussed at the ARMA event. Another popular topic was IT Security Assessments.

The urgency in public sector data governance and records management is an incredible opportunity to embed IT security controls for the public sector personnel working at the heart of the ever-expanding challenges.

KAI Partners performs security assessments to address the multitude of challenges facing the public sector. Our assessments help ensure secure and efficient delivery systems where the organizational objectives align with the development of strategic plans and programs. In addition, KAI Partners’ training division—KAIP Academy—works to address technical skills gaps. Our training courses include ITIL, Project Management, Agile/Scrum, and more.

Were you at the ARMA Conference? What were your biggest takeaways about public sector innovation?

About the Author: IT Security Program Manager at KAI Partners, Jamal Hartenstein is a cybersecurity legal expert who has helped some of the country’s largest financial institutions, healthcare companies, and federal agencies develop their IT Security Roadmap programs. In his current role, Jamal provides guidance to executive staff and security professionals on laws, frameworks, and policies that help shape their strategic plan, and helps organizations innovate safely and securely. Prior to working for KAI Partners, Jamal served as an Electronic Warfare Sergeant in the U.S. Army Military Intelligence Corps, where he was a steward for Defense Information Systems Agency (DISA) framework. He earned his undergraduate degree from Georgia Military College and his Juris Doctorate from University of the Pacific, McGeorge School of Law in California.

KAI Partners Staff Profile: The Senior Project Manager

Government, Healthcare, Innovation in the Public Sector, KAI Partners, KAI Partners Staff Profile, Learning, Project Management, Project Management Professional (PMP), Public Sector, Sacramento, Training

There are many paths to success and while not everyone takes the same path, we often manage to arrive at the same destination. In our KAI Partners Staff Profile series, we share interviews and insight from some of our own employees here at KAI Partners. Our staff brings a diversity in education, professional, and life experience, all of which demonstrate that the traditional route is not necessarily the one that must be traveled in order to achieve success.

Today, we bring you the journey of Nick Sherrell, a Senior Project Manager who works with the Project Management Office for one of KAI Partners’ public sector health care clients.

KAI Partners, Inc.: How did you get into your line of work?

Nick: Oddly enough, it all started with me wanting to become a Physician Assistant! Part of getting into a PA program requires shadowing an acting PA and gaining hands-on experience into the nature of the work. While shadowing a PA at the Sacramento Native American Health Center (SNAHC), I ended up being offered an opportunity to work for the clinic as a Patient Care Coordinator. My experience in this role opened my eyes to the number of challenges people faced in interacting with the health care system as a whole. Many people struggle to gain access to affordable, quality health care. This role changed my career trajectory from clinical care to wanting to help be a part of impacting the system to ensure more people are able to access quality care and live healthier lives. From then on, I have worked in roles gaining more and more experience and responsibility doing work within health care systems. This ultimately led to roles in Quality, Performance Improvement, Tech Implementation, Clinical Variation Reduction, and Project Management.

KAI: Are there any certifications or trainings you’ve gone through that have helped in your career?

Nick: Absolutely! The first thing I realized when I made my decision to move from clinical care to administration was that I needed to gain more knowledge of business. My college career to that point focused heavily on the Sciences (Psychology, Biology, Chemistry, Physics, etc.). I decided to go back to school to obtain an MBA at UC Davis. This experience helped my career TREMENDOUSLY!

KAI: What is your favorite part about your line of work and why?

Nick: I love seeing hard work translate into better process and more efficient systems and seeing that work reverberate throughout the community.

KAI: What is one of the most common questions you receive from clients and what counsel or advice do you give them?

Nick: A question I often get is “how can we get better at what we are doing?” My counsel or advice is usually based in first knowing where you are, embracing the imperfection, and building a measurable path to improvement through multiple small steps. Too often I encounter organizations that have a fear-based culture when it comes to metrics. It usually starts with a manager or executive who reviews metrics and lashes out at any report that spits out anything in red ink. Staff become afraid of being the messenger of sharing the red ink information, and then ultimately (and sometimes subconsciously) start to do things to prevent the red.

My advice, EMBRACE THE RED! Red doesn’t necessarily mean poor performance, it means an opportunity to work together to improve something. For me, it’s more of a Eureka moment!

Now that we’ve learned more about Nick’s background and project management work, here’s a little more about him!

Quick Q&A with Nick:

Daily, must-visit website: MLB At-Bat App. ALL the highlights!

Preferred genre of music or podcast to listen to:  Usually of the Rock / Blues / Acoustic variety. Podcasts, anything funny! Right now, I’m listening to ‘Conan Needs A Friend.’ Good stuff!

Best professional advice received: Measure it, but make it worth measuring!

Book you can read over and over again: Dragons Love Tacos (guess who has a two-year-old?!)

Most-recent binge-watched show: Game of Thrones.

About Nick: Nick Sherrell is a Project Manager with over 10 years of healthcare experience ranging from Quality, Performance Improvement, Technology Implementation, Data Analysis, and Consulting. Nick has worked with organizations ranging from the Sacramento Native American Health Center, Kaiser Permanente, Sutter Health, Blue Shield of California, and The Advisory Board Company. He currently works for KAI Partners, Inc as a Project Manager Consultant on a Public contract with the State of California. He received his MBA from UC Davis in 2015 with an emphasis in Organizational Behavior and Innovation. He became a Certified ScrumMaster in 2018 through Scrum Alliance training offered at KAIP Academy. He lives in Sacramento with his wife, two children, and Golden Retriever Emma. Find Nick on LinkedIn here.

KAI Partners News You Can Use

Agile, Certified Scrum Product Owner (CSPO), Certified ScrumMaster (CSM), Co-working, Government, Healthcare, Hiring, Human Resources, Information Technology, Innovation, ITIL, KAI Partners, KAIP Academy, Learning, Managed IT Services, PMP Certification Bootcamp, Project Management, Project Management Professional (PMP), Public Sector, Sacramento, Scrum, Technology, The WorkShop, Training, Workforce Development

There’s always a lot going on at KAI Partners—from training opportunities to networking events to new job listings, we always have something afoot! Today we wanted to share with you some KAI Partners news you can use!

Professional Development

Our training division, KAIP Academy, has some great courses coming up, including:

  • Project Management Professional (PMP)® certification exam prep (4-day course)
  • Certified ScrumMaster® (CSM®) Certification via Scrum Alliance (2-day course)
  • Certified Scrum Product Owner® (CSPO®) Certification via Scrum Alliance (2-day course)
  • ITIL Foundation 4.0 certification exam prep (2-day course)
  • PMI-ACP certification exam prep (3-day course)
For more information, including course schedule and registration, click here.

Collaboration Destination

Our coworking space in East Sacramento—The WorkShop Sacramento—recently turned one year old!

To celebrate, we are offering a free day of coworking any weekday through April 15, 2019.

If you’re reading this after April 15th, not to worry—our daily drop-in rate is only $20, which is probably what you spend on parking and beverages at the coffeeshop where you normally work! Since we have free parking and coffee, the decision is easy! Come join us at 3301 C St., Bldg. 1000.

We are Hiring!

KAI Partners is hiring for a Managed Services Systems Engineer. The Managed Services Systems Engineer will support the completion of critical infrastructure management tasks, provide Tier 1 support to clients, configure new computers for deployment, and more.

For more information or to apply (and to view all our current job openings), click here.

Events for Everyone

In addition to being a place to rest your laptop, The WorkShop is also an event space! Here are some upcoming events taking place at The WorkShop:

Innovation Corner

We are all about innovation in the public sector, so we wanted to highlight some great innovation happening in that space.

Innovation doesn’t have to be technology forward. Yuba and Sutter Counties recently innovated their mental healthcare services by implementing a new partnership and best practices.

Check out this quick video discussing the Counties’ new venture.

Census 2020: 3 ways California Counties Can Get Support for Census Outreach

Census 2020, Communications, Government, Project Management, Project Management Professional (PMP)

With Census 2020 fast approaching, California is poised to invest over $150 million to help ensure each citizen is counted.

To help reach the “hard-to-count” populations, Counties across California are receiving nearly $26 million in state funds to promote outreach activities, including increasing awareness and improving local response rates.

This is a substantial investment compared to 2010, when state budget problems meant only a fraction was spent on reaching the hard-to-count communities.

Census 2020 outreach programs are a golden opportunity for Counties to ensure each of their residents are counted and to help secure their fair share of federal funds for the next ten years.

California Counties have until February 8th to accept their allocation of state funds, but the state will work on extending the deadline with any County wishing to participate.

KAI Partners understands that finding the time and staff resources for a census outreach program can be a daunting task and fortunately, we can help.

Here are three ways KAI Partners’ services can help Counties make Census 2020 outreach a success:

  1. Project Management support: As a condition of receiving state funds, Counties are responsible for developing a strategic plan, implementation plan, and various reporting requirements all on a tight timeline. Project managers possess an ideal skill set for successfully meeting these requirements while also maximizing the probability of a successful locally-led census outreach program.

    For Counties struggling to find direction on where to start, or those that lack staff bandwidth to manage the program, an experienced project manager is an ideal solution—and one that KAI Partners can provide. Our certified Project Management Professionals (PMP)® will work with County staff to properly plan, execute, and report this important work.
  1. Communication and Outreach services: As part of a County’s strategic plan (which is required within 60 days of accepting state funds), a County is required to map out its outreach efforts, including articulating strategies, tactics, timelines, and partners for a local grassroots campaign to reach hard-to-count individuals.

    This is no small challenge for local governments. Luckily, the KAI Partners’ team can fill the gaps a County may have in meeting this time-consuming requirement. We understand that finding the right community partners can help hard-to-count communities realize the importance of the census and give them the confidence to respond. Our approach towards building a successful grassroot census outreach plan focuses on identifying these partners and trusted third-party messengers.
  1. Managing a Coordinated Effort: While the Census is federally managed by the US Census Bureau, government agencies of all types—ranging from the State of California to tribal governments to cities—play a key role in educating and motivating Californians to be counted. The level of coordination between these entities becomes even more complex when factoring in the state’s $47.5 million media advertising campaign and the community-based organizations that will be contracted to support census outreach efforts.

    Many Counties lack the staff time to track all the stakeholders and synergize their collective efforts. KAI Partners can help with this coordination gap and ensure County outreach programs build on the work done being by other partners; KAI Partners can serve as the point of contact while tracking and coordinating with other stakeholders.

Getting the count right for the 2020 Census is a high-stakes challenge that will affect local government funding for the next decade. Maximizing state funds to reach hard-to-count communities is a huge opportunity for Counties—a partnership with KAI Partners can help make County census efforts a success.

Interested in learning more about how KAI Partners can help your County’s Census 2020 outreach efforts? Call us today at 916-465-8065.

StateScoop’s California Innovation Summit Event Recap

Agile, Certified Scrum Product Owner (CSPO), Certified ScrumMaster (CSM), Corporate Training, Digital Transformation, Event Recap, Government, Information Technology, Innovation, IT Modernization, KAI Partners, Lean Six Sigma, Learning, Professional Development, Project Management, Project Management Professional (PMP), Public Sector, Sacramento, Technology, Training, Workforce Development

Photo Credit: StateScoop

By Lucie-Anne Radimsky, CSPO

The ballroom at the Kimpton Sawyer hotel was lit in neon pinks and purples; stylish tulip chairs graced the stage and large screens sprouted up from each side of the stage. This was not your typical public sector event—you could feel a sense of energy and possibility usually reserved for private sector sales events.

The event was StateScoop’s California Innovation Summit, which brought together agency CIOs, technology vendors, consultants, and public sector employees who filled the room to capacity (exemplified by the crowd of latecomers who lined the back of the room two rows deep).

We can safely assume that this event benefited greatly from the new Governor’s recent pronouncements and Executive Order, which clearly sent a signal as to his priorities for a more innovative and dynamic public sector.

Speakers included a formidable group of CIOs—some who are innovating locally, such as Ann Dunkin of the City of Santa Clara, and some who come from agencies where innovation and technology are critical to provide lifesaving services, such as Carla Simmons from the Governor’s Office of Emergency Services.

I’ve attempted to summarize the highlights and calls to action that I took away from the event, including:

  • The public sector needs to focus on solutions that are citizen-first.
  • Trending technologies in the government sector include players like Smart Communities, AI, Digital ID, Blockchain, NIST/IO, and Gartner’s Digital Government Framework.
  • Hybrid IT is the new normal.
  • Collaboration is paramount, i.e., sharing information and resources like templates and best practices.
  • Exploring the potential of Sacramento as a Public Sector IT Hub.
  • Technology procurement demands improvement to keep up with technology advancements and collective bargaining opportunities.
  • Workforce gaps are real due to the speed of technology innovation.
  • A cultural shift is needed to support innovation.

From KAI Partners’ perspective, this is an incredible opportunity to address the multitude of challenges facing the public sector and help ensure a seamless, secure, and efficient delivery system where citizens are considered from the onset in developing strategic plans and programs.

KAI Partners has the privilege of working with complex systems and diverse projects across the public sector, where we can apply best practices and technology solutions through our network of partners and subject matter experts.

We also work hard to address the technical skill gaps in the region through our KAIP Academy. Our training courses include Project Management, Lean Six Sigma, and Agile/Scrum—these courses empower everyone from beginners to those more advanced in their careers to build their professional skills and respond to the needs of the market.

Amy Tong, CIO of the State of California, closed the event by reiterating the importance of a culture of innovation and encouraged attendees to be bold in developing new and creative ways to address problems, even if there is a risk of making mistakes or failures.

It’s clear the new normal that is beginning to envelop the public sector is a step in the right direction. KAI Partners is excited to continue to do our part to encourage and support public sector leaders to ring in this innovative chapter of government.

About the Author: Lucie-Anne has over 15 years’ experience in communications and business development in the U.S. and Europe, on behalf of start-ups and non-profits. She has signed and represented clients within the technology, energy, and telecommunications sectors to government agencies, journalists, and industry analysts throughout the world. Lucie-Anne has both American and E.U. citizenship. She is fluent in English and French. Lucie-Anne is an active community volunteer and has served on numerous non-profit boards and led alumni groups in Paris, Washington D.C., and San Francisco. She holds a B.A. in Economics from the University of California, Irvine. She currently resides in Sacramento with her Brazilian husband and two boys.

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