Effective Solutions Through Partnership

Category Archives: Healthcare

KAI Partners Staff Profile: The Senior Project Manager

Government, Healthcare, Innovation in the Public Sector, KAI Partners, KAI Partners Staff Profile, Learning, Project Management, Project Management Professional (PMP), Public Sector, Sacramento, Training

There are many paths to success and while not everyone takes the same path, we often manage to arrive at the same destination. In our KAI Partners Staff Profile series, we share interviews and insight from some of our own employees here at KAI Partners. Our staff brings a diversity in education, professional, and life experience, all of which demonstrate that the traditional route is not necessarily the one that must be traveled in order to achieve success.

Today, we bring you the journey of Nick Sherrell, a Senior Project Manager who works with the Project Management Office for one of KAI Partners’ public sector health care clients.

KAI Partners, Inc.: How did you get into your line of work?

Nick: Oddly enough, it all started with me wanting to become a Physician Assistant! Part of getting into a PA program requires shadowing an acting PA and gaining hands-on experience into the nature of the work. While shadowing a PA at the Sacramento Native American Health Center (SNAHC), I ended up being offered an opportunity to work for the clinic as a Patient Care Coordinator. My experience in this role opened my eyes to the number of challenges people faced in interacting with the health care system as a whole. Many people struggle to gain access to affordable, quality health care. This role changed my career trajectory from clinical care to wanting to help be a part of impacting the system to ensure more people are able to access quality care and live healthier lives. From then on, I have worked in roles gaining more and more experience and responsibility doing work within health care systems. This ultimately led to roles in Quality, Performance Improvement, Tech Implementation, Clinical Variation Reduction, and Project Management.

KAI: Are there any certifications or trainings you’ve gone through that have helped in your career?

Nick: Absolutely! The first thing I realized when I made my decision to move from clinical care to administration was that I needed to gain more knowledge of business. My college career to that point focused heavily on the Sciences (Psychology, Biology, Chemistry, Physics, etc.). I decided to go back to school to obtain an MBA at UC Davis. This experience helped my career TREMENDOUSLY!

KAI: What is your favorite part about your line of work and why?

Nick: I love seeing hard work translate into better process and more efficient systems and seeing that work reverberate throughout the community.

KAI: What is one of the most common questions you receive from clients and what counsel or advice do you give them?

Nick: A question I often get is “how can we get better at what we are doing?” My counsel or advice is usually based in first knowing where you are, embracing the imperfection, and building a measurable path to improvement through multiple small steps. Too often I encounter organizations that have a fear-based culture when it comes to metrics. It usually starts with a manager or executive who reviews metrics and lashes out at any report that spits out anything in red ink. Staff become afraid of being the messenger of sharing the red ink information, and then ultimately (and sometimes subconsciously) start to do things to prevent the red.

My advice, EMBRACE THE RED! Red doesn’t necessarily mean poor performance, it means an opportunity to work together to improve something. For me, it’s more of a Eureka moment!

Now that we’ve learned more about Nick’s background and project management work, here’s a little more about him!

Quick Q&A with Nick:

Daily, must-visit website: MLB At-Bat App. ALL the highlights!

Preferred genre of music or podcast to listen to:  Usually of the Rock / Blues / Acoustic variety. Podcasts, anything funny! Right now, I’m listening to ‘Conan Needs A Friend.’ Good stuff!

Best professional advice received: Measure it, but make it worth measuring!

Book you can read over and over again: Dragons Love Tacos (guess who has a two-year-old?!)

Most-recent binge-watched show: Game of Thrones.

About Nick: Nick Sherrell is a Project Manager with over 10 years of healthcare experience ranging from Quality, Performance Improvement, Technology Implementation, Data Analysis, and Consulting. Nick has worked with organizations ranging from the Sacramento Native American Health Center, Kaiser Permanente, Sutter Health, Blue Shield of California, and The Advisory Board Company. He currently works for KAI Partners, Inc as a Project Manager Consultant on a Public contract with the State of California. He received his MBA from UC Davis in 2015 with an emphasis in Organizational Behavior and Innovation. He became a Certified ScrumMaster in 2018 through Scrum Alliance training offered at KAIP Academy. He lives in Sacramento with his wife, two children, and Golden Retriever Emma. Find Nick on LinkedIn here.

KAI Partners News You Can Use

Agile, Certified Scrum Product Owner (CSPO), Certified ScrumMaster (CSM), Co-working, Government, Healthcare, Hiring, Human Resources, Information Technology, Innovation, ITIL, KAI Partners, KAIP Academy, Learning, Managed IT Services, PMP Certification Bootcamp, Project Management, Project Management Professional (PMP), Public Sector, Sacramento, Scrum, Technology, The WorkShop, Training, Workforce Development

There’s always a lot going on at KAI Partners—from training opportunities to networking events to new job listings, we always have something afoot! Today we wanted to share with you some KAI Partners news you can use!

Professional Development

Our training division, KAIP Academy, has some great courses coming up, including:

  • Project Management Professional (PMP)® certification exam prep (4-day course)
  • Certified ScrumMaster® (CSM®) Certification via Scrum Alliance (2-day course)
  • Certified Scrum Product Owner® (CSPO®) Certification via Scrum Alliance (2-day course)
  • ITIL Foundation 4.0 certification exam prep (2-day course)
  • PMI-ACP certification exam prep (3-day course)
For more information, including course schedule and registration, click here.

Collaboration Destination

Our coworking space in East Sacramento—The WorkShop Sacramento—recently turned one year old!

To celebrate, we are offering a free day of coworking any weekday through April 15, 2019.

If you’re reading this after April 15th, not to worry—our daily drop-in rate is only $20, which is probably what you spend on parking and beverages at the coffeeshop where you normally work! Since we have free parking and coffee, the decision is easy! Come join us at 3301 C St., Bldg. 1000.

We are Hiring!

KAI Partners is hiring for a Managed Services Systems Engineer. The Managed Services Systems Engineer will support the completion of critical infrastructure management tasks, provide Tier 1 support to clients, configure new computers for deployment, and more.

For more information or to apply (and to view all our current job openings), click here.

Events for Everyone

In addition to being a place to rest your laptop, The WorkShop is also an event space! Here are some upcoming events taking place at The WorkShop:

Innovation Corner

We are all about innovation in the public sector, so we wanted to highlight some great innovation happening in that space.

Innovation doesn’t have to be technology forward. Yuba and Sutter Counties recently innovated their mental healthcare services by implementing a new partnership and best practices.

Check out this quick video discussing the Counties’ new venture.

What IF Conference Recap

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Photo Credit: Impact Foundry/What IF Conference

By David Baker, CSM

I recently attended the What IF Conference along with a KAI Partners colleague. This event was sponsored by the Impact Foundry and took place at the McClellan Conference Center.

The sold-out event brought together non-profits and service providers from across the region to network and share best practices.

This year’s theme focused on creating sustainable community change, which demands increased collaboration across the non-profit community and increased investment by funders.

Dan Pallotta, a renowned public speaker whose TED Talk is the most viewed in the history of the series, served as Keynote. His presentation brought to light the hypocrisy of society’s expectations of non-profits’ effectiveness and impact while limiting their ability to fundraise, increase overhead costs in order to scale, and attract talent by offering competitive salaries not common in the corporate world (where salaries are inflated and impact is questionable).

As an IT Professional who provides Managed IT Services to small businesses and non-profit organizations, it was interesting to me to learn that IT is low on the priority list of non-profits and yet can yield the most value and ROI.

The What IF Conference provided an excellent opportunity to meet non-profit leaders and discuss the benefits of IT and how it can help them meet their goals. For example, a smooth-running IT infrastructure can help non-profits serve the community faster and more efficiently by:

  • Establishing network uptime, so clients can always reach you;
  • Keeping computers updated with the latest Microsoft patches so employees don’t lose productivity due to a slow computer; and
  • Increasing network security to prevent network breaches or virus attacks.

One panel that focused on the value of IT was Mini City, a start-up based in Atlanta, Georgia, that provides a platform dedicated to serving the homeless population in the area.

Mini City is technology-driven and is a great example of how technology can help non-profits and their customers. To date, Mini City has secured 500 Near Field Communication-enabled wristbands. Like Fitbit, this is wearable technology and serves as an identification tool for homeless residents and a connection to services at no charge to them. I thought it was awesome to see how technology is used to help the homeless.

In our local region, KAI Partners staff have participated in the Sacramento Steps Forward Homeless Point-In-Time (PIT) counts, which helped gain a better understanding of the structure and data recuperated during an event like the PIT count. We also support key healthcare services through our work with healthcare-focused state agencies, and support non-profits like WEAVE to be more productive and effectively serve their community through our managed IT and consulting services.

KAI Partners strives to support systems with our IT and consulting services so that we can assure our vulnerable communities are getting the most from the talented non-profit staff who work tirelessly to provide services to them.

About the Author: Mr. Baker has 11 years of experience in IT ranging from help desk to network/systems engineer and working with different technologies such as Cisco, SonicWALL, Dell, VMware, and Microsoft. Mr. Baker currently works for KAI Partners as a Systems Engineer, helping clients meet their IT needs. For fun, Mr. Baker enjoys enjoy BBQing, photography, and fitness.

What is Enterprise Architecture and Why do you need it?

Enterprise Architecture, Healthcare, Program Management, Project Management, Sacramento, Startup Company

By Barbara Hill

In the public healthcare community, there is a well-known parable of the “Three Friends.”  As this story goes, three friends are out for a walk on a beautiful day. They pass a tremendous waterfall and pause to take in its majesty and beauty. As they continue their hike upstream, they see a child being carried by the fast-moving water towards the fall. They quickly rescue the child, but in doing so, notice more children coming downstream towards them.

One friend decides to focus on those most immediately in need of saving before going over the edge of the waterfall, while the other two start building a raft to save more children. But there are still more children coming, and the three friends quickly get overwhelmed trying to save them all.

At some point, two of the friends realize their third friend seems to have disappeared, but looking up, they see this friend moving far upstream, helping children along the way, but moving farther away from the waterfall. They call out, “Where are you going? Why are you abandoning us? We still have so many children to save!” The third friend calls out a reply, “I am going to find out who or what is throwing these children in the river and stop them.”

Let’s look at this parable in the real world—for example, the healthcare industry:

  1. The first friend represents those care givers we all go to when we are in desperate need: ER doctors, ICU nurses, trauma surgeons, etc.
  2. The second friend represents the caregivers who help keep us healthy on a regular basis: The doctors, nurses, and clinicians who give us our annual checkups and make sure we are up to date with our vaccinations.
  3. The third friend is not as easily found. These are the “upstream doctors”—the ones looking to understand the wider system dynamics that affect a person’s health. They consider how our health depends on a broad range of factors, such as where and how we live and work (i.e., the “social determinants of health”).

Enterprise architects (EAs) are the “upstream doctors” for businesses.

For many businesses, their primary efforts fit into the realm of the first friend. They are totally consumed with keeping the business going, getting product out the door, making sales, and bringing in revenue; they are “heads down” on making things happen.

Some businesses may have a few of the second type of friend, perhaps consultants to help them improve their business processes, or suggest new tools and technologies that might help them get a few more dollars into their pockets.

Rarer still are those businesses including the third type of friend, someone looking far upstream to better understand why and how their business operates the way it does, someone who is focused on the larger context within which their business operates and the sources of their ultimate success or failure.

An Enterprise Architect (the third friend) works to ensure all parts of your business and the relationships between them work towards achieving your overall strategic goals.

This means your business architecture (your business capabilities and processes) are well-aligned with your information architecture (your data definitions, flows, and repositories). These are in turn facilitated by the software applications and systems you use to perform your work and are supported by the technology infrastructure everything is built upon.

KAI Partners’ Enterprise Architects look more widely at the ecosystem your enterprise fits within, looking at how your suppliers, competitors, partners, and government regulatory bodies effect how well you can stay healthy and not go tumbling over the waterfall.

Here is a little bit about KAI Partners’ Enterprise Architecture services:

  1. Enterprise Architecture Program Development Services. Customized for your organization’s needs, we assess the maturity level of your organization’s Enterprise Architecture, as well as the Current State, Future State, Gap Analysis, Roadmap, and more.
  2. Enterprise Architecture Team Implementation Services. We assess the existing level of your team’s Enterprise Architecture Maturity and help design and/or advance your existing Enterprise Architecture program.
  3. Business and IT Strategy Alignment Services. Some of our services include Strategic Planning, Business Architecture, Business Operating Model, and Application Portfolio Rationalization.

As noted Enterprise Architecture pundit Tom Graves said, enterprise architecture is based on one central idea: “Things work better when they work together with clarity, with elegance, on purpose.”

Interested in learning more about KAI Partners’ Enterprise Architecture services? We’d love to talk to you and get an understanding of your organization’s needs! Contact us today at 916-465-8065.

About the Author: Barbara Hill is a Senior Enterprise Architect with KAI Partners. With over 20 years of experience working with both California state government and private sector companies, she has been instrumental in helping clients address the complexity and volatility of change, while ensuring alignment between strategic goals and operational realities. Barbara has held Enterprise Architecture certifications from Zachman International and Pragmatic Enterprise Architecture (PEAF and POET) and is currently working on certification from the Business Architecture Guild. Her Enterprise Architecture practitioner’s bag includes considerable knowledge and experience with organizational change management, quality improvement practices (such as LEAN and Six Sigma), knowledge management, data management, and data governance. Barbara’s wide-ranging work interests are a reflection of her nomadic early days, having resided in a number of different U.S. locations, as well as Mangla, West Pakistan and London, England.

KAI Partners Staff Profile: The OCM Consultant

Business Analysis, Certified Scrum Product Owner (CSPO), Certified ScrumMaster (CSM), Communications, Continuous Improvement, Corporate Training, Government, Healthcare, Human Resources, KAI Partners, KAI Partners Staff Profile, Lean, Lean Six Sigma, Learning, Organizational Change Management (OCM), Process Improvement, Professional Development, Prosci, Sacramento, Six Sigma, Technology

There are many paths to success and while not everyone takes the same path, we often manage to arrive at the same destination. In our KAI Partners Staff Profile series, we share interviews and insight from some of our own employees here at KAI Partners. Our staff brings a diversity in education, professional, and life experience, all of which demonstrate that the traditional route is not necessarily the one that must be traveled in order to achieve success.

Today, we bring you the journey of Denise Larcade, an Organizational Change Management (OCM) Consultant for KAI Partners. Denise recently supported Business Process Re-engineering implementation for a KAI Partners client before moving on to implement some special projects at KAI Partners headquarters. Denise’s next client-facing role starts soon—she will be an OCM consultant for a California public sector state agency to help them move from a paper system to an electronic process.

KAI Partners, Inc.: How did you get into your line of work?

Denise Larcade: I started in grocery retail working in the stores—I found areas where I excelled and was able to implement Human Resource, Technology, and Operations practices. The grocery industry, much like banking and airlines, fell into mergers and acquisitions. I was placed on various mergers and acquisitions teams and due to my experience, eventually led activities to support retail mergers and acquisitions. My last merger came with a relocation from Idaho to Minnesota which didn’t work for my family at that time, so I chose to go back to school and get my bachelor’s degree. Not enough to fill my time and still residing in Idaho, I looked for local opportunities where my skills would transfer outside of the retail industry. I was hired on as a contractor to a local tech firm headquartered in Boise, Idaho to work on HR restructuring. While creating a plan to support HR restructuring, I saw an opportunity to move from paper-based manual processes to electronic stream-lined process improvements. My next venture, also outside of my roots in retail, was to lead training and development efforts to support the implementation of Idaho state’s new MMIS (Medicaid Management Information System). Two years in, I received the phone call from a former Idaho colleague at MMIS to support training and development on California’s MMIS. This was the opportunity to move back home to California, and I was excited to spend more time with my 96-year-old grandmother. I moved back to California and was fortunate to have three quality years with the matriarch of our family.

KAI: Are there any certifications or trainings you’ve gone through that have helped in your career?

DL: I received training and certification as part of leadership development when I worked in grocery retail. This training was instrumental in understanding the people side of change long before Prosci was identified as a Change Methodology. My experience in mergers and acquisitions prepared me for being a leader for change. Later, getting my Prosci certification was a desire as the methodology aligned to activities I valued in my merger and acquisitions experience.

I have been twice certified as a Lean Six Sigma Green Belt. The first time was more than 20 years ago and my recent certification occurred earlier in 2018. It was nice to compare what is still a valued practice in Lean Six Sigma methodologies and how technology advancements provide a more streamlined approach to process improvement.

KAI: What is your favorite part about your line of work and why?

DL: Teaching others and assisting resistors through change. No one likes change and what I find most interesting is that we adapt and make changes in our personal lives every day, so why are we not as willing to make changes in our work lives? I like leading a group through the awareness of making a personal change and how and why adopting that same mindset is valuable to you, to others, and to your employer in your work life.

KAI: What is one of the most common question you receive from clients and what counsel or advice do you give them?

DL: “Why do we have to change? We have been doing it this way forever. Doesn’t ‘if it’s not broke, don’t fix it’ apply?” My advice is to walk people through their personal life changes, e.g., The oven still works and isn’t broken, so why would you invest in a microwave? What are the benefits of a microwave versus an oven? Do those benefits support the investment? There are so many examples that support change. If we don’t change as a business, how can we be current and competitive?

Now that we’ve learned more about Denise’s OCM work, here’s a little more about her!

Quick Q&A with Denise:

Daily, must-visit website: I don’t have one, but I subscribe to many technology and change newsletters.  Sometimes you need something that pertains to your current focus of work.

Preferred genre of music or podcast to listen to: Top Pop and Top Country—I like to be relatable to the generations following mine. The music is usually uplifting and gives me lots of positive energy.

Best professional advice received: My grandfather was a great businessman; he developed his own corporation and was successful as a professional business leader, CEO, and mentor. He always said, “Your word is your commitment and treat others how you would like to be treated.”

Book you can read over and over again: Jack Welch’s book “Winning.” I could read it over and over again and it always pertains to my work at hand.

Most-recent binge-watched show: I don’t watch much TV and tend to turn it on for background noise; however, I am a fan of Survivor and the Amazing Race. I love to watch people problem-solve and I like to be on teams where people problem-solve.

About Denise: Denise Larcade is an Organizational Development Consultant and Merger and Acquisitions Expert. She is a Certified ScrumMaster, Certified Scrum Product Owner, Lean Six Sigma Green Belt, and is Prosci certified. She has over 25 years of experience in training, development, and leading companies through organizational change management. Denise has worked in corporate retail, technology, and government healthcare and most recently has experience with large-scale implementations nationwide. She currently works as an Executive Consultant with KAI Partners, Inc., providing client support to KAI Partners’ state clients. Denise grew up in the Silicon Valley and relocated to Utah and Idaho before recently returning to her native California roots.

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