Effective Solutions Through Partnership

Category Archives: Project Management Professional (PMP)

KAI Partners Staff Profile: President & CEO, David Kendall

Certified Scrum Product Owner (CSPO), Certified ScrumMaster (CSM), Community Service, Corporate Training, Entrepreneurship, Front Street Animal Shelter, KAI Partners, KAI Partners Staff Profile, Learning, Managing/Leadership, Organizational Change Management (OCM), Professional Development, Program Management, Project Management, Project Management Professional (PMP), Sacramento, Sacramento Steps Forward, Servant Leadership, Small Business, Training, WEAVE, Workforce Development

There are many paths to success and while not everyone takes the same path, we often manage to arrive at the same destination. In our KAI Partners Staff Profile series, we share interviews and insight from some of our own employees here at KAI Partners. Our staff brings a diversity in education, professional, and life experience, all of which demonstrate that the traditional route is not necessarily the one that must be traveled in order to achieve success.

Today, we bring you the journey of our very own President & CEO, David Kendall! David founded KAI Partners in 2003. As our President & CEO, he is a managing director for the organization, as well as service delivery lead for a number of our clients.

KAI Partners, Inc.: How did you get into your line of work?

David: I spent nine years in the U.S. Air Force performing a technical role related to electronic warfare. At the same time, I was finishing up my undergraduate degree in Management Information Systems from University of Maryland University College. After the Air Force and graduating from college, I worked for several different companies in project manager and program manager roles.

KAI: Are there any certifications or trainings you’ve gone through that have helped in your career?

David: I have my Project Management Professional (PMP)®, Certified ScrumMaster (CSM®), and Certified Scrum Product Owner (CSPO®) certifications. I’ve found that certifications give us a common language to talk about a particular domain. They provide a framework to execute tasks in a specific order to achieve an outcome. They also provide a professional community and opportunities for community service.

KAI: What is your favorite part about your line of work and why?

David: For clients, my favorite part of my job is providing solutions to business problems. Helping solve problems means I can really see the value for our customers, partners, and our staff. My favorite part of being a small business President & CEO is individual and team development.

KAI: What is one of the most common questions you receive from clients and what counsel or advice do you give them?

David: I frequently get asked by clients, “How do I manage change across my organization?” I recommend building coalitions, identifying change agents, and including these people in the process early and often. Internally, I sometimes get the ‘What’s in it for me?’ question. I think it’s important to communicate why we do what we do and how this relates back to all aspects of a person’s work—their own development, the team’s development, our community, and our customers.

At the end of the day, our goal is to help provide more reliable services to Californians, so it’s important to keep this at the forefront.

Now that we’ve learned more about David’s background and current work as both consultant and KAI Partners’ President & CEO, here’s a little more about him!

Quick Q&A with David Kendall:

Daily, must-visit website: For work, I visit Asana.com. It’s a flexible work management tool that allows the team to create a set of business rules so everyone can work successfully. For news and information, I go to the New York Times, LinkedIn, and—of course—social media sites.

Preferred genre of music or podcast to listen to: The most recent audiobook I listened to was “Lab Rats: How Silicon Valley Made Work Miserable for the Rest of Us,” by Dan Lyons. I read this for the bi-monthly KAI Book Club. The book club is a newer endeavor for us internally. I’ve enjoyed the participation and a diversity of perspectives and thought-provoking discussion that comes out of our meetings. We also have a resident mixologist who creates thematic cocktails based on each book!

Best professional advice received: “Leaders are not appointed.” Another piece of advice I received is simply said (but not always simply done), and that is: Manage expectations. I’ve found that this applies to any management job at any level.

Book you can read over and over again: Principles: Life and Work by Ray Dalio.

Most-recent binge-watched show: “Letterkenny” on Hulu.

About David: Mr. Kendall’s career serving the public sector includes key consulting positions for various health and human services agencies. Mr. Kendall supports a number of community partners in the Sacramento region, including WEAVE, Sacramento Steps Forward, and Front Street Animal Shelter. In his spare time, David enjoys playing golf and cooking.

How to Hack into an IT Career (No hacker skills required!)

Cloud Computing, Corporate Training, Cyber Security, Digital Transformation, Government, Information Security, Information Technology, Innovation, Innovation in the Public Sector, IT Modernization, IT Security, KAI Partners, Professional Development, Project Management, Project Management Professional (PMP), Public Sector, Sacramento, Technology, Workforce Development

By Jamal Hartenstein, JD, CISSP, CGEIT, PMP

I recently had the opportunity to speak to a group of civil servants through the organization, NxtGov. NxtGov is a professional network for people working in California public service, and those who are interested in public service. According to NxtGov, “We want to develop this network into a platform for collaboration across government and other sectors to develop innovative ideas to improve government service and restore trust and pride in public service.”

To achieve their mission, NxtGov promotes training and advancement of current government workers and actively recruits new talent. NxtGov adds value with opportunities on how to find and apply to government positions and training on how to sharpen skills to promote within.

My discussion focused on improving understanding of the Information Technology workforce within the public sector, including information on the different certifications and skills-building that might be beneficial. With so many public sector agencies undertaking large system replacements and other innovation projects, skilled IT professionals are needed now more than ever. And, IT professionals with different backgrounds—like project management and change management—are just as much in demand.

Interested in learning more? Here are some Q&A on IT certifications and professional development:

  1. Do I need an IT certification? Considering all the letters behind my name, I definitely think certifications are valuable! Plus, certifications are often mandatory checkboxes when applying for government positions. Even if it’s not mandatory, a certification can indicate to employers your interest in and dedication to a particular industry. A certification can also validate years of experience and capability.
  2. Which certification do I need? First you need to determine which certification is most valuable to you and your goals. A certification is only as strong as the certificate authority and how you use your credential. Remember that earning a certification often allows you to gain access to and participate in a new online community with membership by the certification authority. Resources will become available that otherwise were not offered, which only aids in your continued development.
  3. Is a PMP® an IT certification? Short answer: Yes! Many of us have been involved in IT project management, but just didn’t know it. A PMP® credential is a valuable IT certification and as of July 2019, there are nearly 900 open project management jobs in the Sacramento region. (Bonus: The average IT Project Manager position pays upwards of $95K annually).

The future of IT in the public sector is great and growing. Whether it’s through cloud migrations, third party software replacements, or an innovation we haven’t even thought of yet, now is the time to start taking your professional development up a notch. For a sustainable IT career, you should keep up with new certification and training and make sure you don’t stay stagnant in a position that isn’t growing along with the speed of technology.

How are you navigating the IT changes in the public sector? Be sure to check out NxtGov to learn more about the important work they’re doing to help improve government services.

About the Author: IT Security Program Manager at KAI Partners, Jamal Hartenstein is a cybersecurity legal expert who has helped some of the country’s largest financial institutions, healthcare companies, and federal agencies develop their IT Security Roadmap programs. In his current role, Jamal provides guidance to executive staff and security professionals on laws, frameworks, and policies that help shape their strategic plan, and helps organizations innovate safely and securely. Prior to working for KAI Partners, Jamal served as an Electronic Warfare Sergeant in the U.S. Army Military Intelligence Corps, where he was a steward for Defense Information Systems Agency (DISA) framework. He earned his undergraduate degree from Georgia Military College and his Juris Doctorate from University of the Pacific, McGeorge School of Law in California.

Improving the User Experience with Product Management

Agile, Certified Scrum Product Owner (CSPO), Certified ScrumMaster (CSM), Continuous Improvement, Healthcare, Innovation, Innovation in the Public Sector, IT Modernization, Process Improvement, Product Management, Project Management, Project Management Professional (PMP), Public Sector, Sacramento, Scrum, Technology, Waterfall

By Jamie Spagner, PMP, CSM, CSPO

As a PMP, I have nearly a decade of traditional project management experience. I’ve worked on several projects and helped implement solutions into production using the standard waterfall methodology. With a very scripted plan, traditional projects have pre-defined scope and a definitive end.

Something I’ve recently started to work on is Product Management. In my current role, I am helping to plan the modernization efforts for a legacy system in the health care industry. The idea of Product Management is a relatively new concept for the public sector—it shifts the traditional way of thinking and is less prescriptive and more flexible.

You may be wondering how Product Management works, so I wanted to share my thoughts on Product Management in general, as well as some of its challenges.

  1. Product Management doesn’t stop. Product Management is customer-driven by nature—there is no fixed schedule or end date by which to release a product or system. Features are continuously added or tweaked to make the system or product function better for the end-user.
  2. Product Management is centered around the Agile approach. (Also true of some traditional projects.) Teams are self-motivated to determine how and when they’ll do the work. Product Management is not done in a vacuum—the development of the product is still structured using typical scrum tools like daily stand-ups and sprint planning.
  3. Product Management is not perfect. As with any new way of doing things, implementing a Product Management approach is not without its challenges. The idea of a product never being truly “finished”—because the product is continually improved to make sure it meets and exceeds customer needs—can be a tough concept.
  4. Product Management requires buy-in. Product Management often requires a culture change, as well. Coaching of executives and leadership is common—instead of directing their team, leaders should empower their teams to self-organize.
  5. Reporting Product Management’s progress. Another challenge of Product Management is reporting and being able to show progress against a plan. Since these are inherently waterfall tasks, there is a challenge in how to measure and show progress with a continuous process like Product Management. I believe using the tools of Agile can help in reporting and measurement. Developing a product roadmap, building a backlog, holding daily standup meetings, and overall accountability—you should trust in the agile process to develop and improve a great product.

Product Management is starting to be used more widely in public sector technology and innovation endeavors because it focuses on the people, processes, and technology. Product Management is a team effort to make sure a product thrives and meets the needs of the end-user community it supports.

Have you used a Product Management approach before? How is it working for you? Leave a comment and let us know!

About Jamie: Jamie Spagner is an Executive Consultant for KAI Partners, where she works as a Project Manager for a public sector health care client. She graduated from California State University, Sacramento with the Bachelor’s Degree in Communication Studies/Public Relations. She is a loving mother of a teenage son named Wyatt. In her spare time, she enjoys shopping, spending time with family/close friends, and working out.

About the KAIP Academy’s Training and Certification classes

Agile, Certified Scrum Product Owner (CSPO), Certified ScrumMaster (CSM), Corporate Training, Information Technology, KAIP Academy, Learning, Professional Development, Project Management, Project Management Professional (PMP), Sacramento, Scrum, Technology, Training, Workforce Development

Learn more about the KAIP Academy, northern California’s premiere training and certification resource for professionals looking to advance their career and professional opportunities!

Interested in registering for one of KAIP Academy’s upcoming courses? Start here!

KAI Partners Staff Profile: The Senior Project Manager

Government, Healthcare, Innovation in the Public Sector, KAI Partners, KAI Partners Staff Profile, Learning, Project Management, Project Management Professional (PMP), Public Sector, Sacramento, Training

There are many paths to success and while not everyone takes the same path, we often manage to arrive at the same destination. In our KAI Partners Staff Profile series, we share interviews and insight from some of our own employees here at KAI Partners. Our staff brings a diversity in education, professional, and life experience, all of which demonstrate that the traditional route is not necessarily the one that must be traveled in order to achieve success.

Today, we bring you the journey of Nick Sherrell, a Senior Project Manager who works with the Project Management Office for one of KAI Partners’ public sector health care clients.

KAI Partners, Inc.: How did you get into your line of work?

Nick: Oddly enough, it all started with me wanting to become a Physician Assistant! Part of getting into a PA program requires shadowing an acting PA and gaining hands-on experience into the nature of the work. While shadowing a PA at the Sacramento Native American Health Center (SNAHC), I ended up being offered an opportunity to work for the clinic as a Patient Care Coordinator. My experience in this role opened my eyes to the number of challenges people faced in interacting with the health care system as a whole. Many people struggle to gain access to affordable, quality health care. This role changed my career trajectory from clinical care to wanting to help be a part of impacting the system to ensure more people are able to access quality care and live healthier lives. From then on, I have worked in roles gaining more and more experience and responsibility doing work within health care systems. This ultimately led to roles in Quality, Performance Improvement, Tech Implementation, Clinical Variation Reduction, and Project Management.

KAI: Are there any certifications or trainings you’ve gone through that have helped in your career?

Nick: Absolutely! The first thing I realized when I made my decision to move from clinical care to administration was that I needed to gain more knowledge of business. My college career to that point focused heavily on the Sciences (Psychology, Biology, Chemistry, Physics, etc.). I decided to go back to school to obtain an MBA at UC Davis. This experience helped my career TREMENDOUSLY!

KAI: What is your favorite part about your line of work and why?

Nick: I love seeing hard work translate into better process and more efficient systems and seeing that work reverberate throughout the community.

KAI: What is one of the most common questions you receive from clients and what counsel or advice do you give them?

Nick: A question I often get is “how can we get better at what we are doing?” My counsel or advice is usually based in first knowing where you are, embracing the imperfection, and building a measurable path to improvement through multiple small steps. Too often I encounter organizations that have a fear-based culture when it comes to metrics. It usually starts with a manager or executive who reviews metrics and lashes out at any report that spits out anything in red ink. Staff become afraid of being the messenger of sharing the red ink information, and then ultimately (and sometimes subconsciously) start to do things to prevent the red.

My advice, EMBRACE THE RED! Red doesn’t necessarily mean poor performance, it means an opportunity to work together to improve something. For me, it’s more of a Eureka moment!

Now that we’ve learned more about Nick’s background and project management work, here’s a little more about him!

Quick Q&A with Nick:

Daily, must-visit website: MLB At-Bat App. ALL the highlights!

Preferred genre of music or podcast to listen to:  Usually of the Rock / Blues / Acoustic variety. Podcasts, anything funny! Right now, I’m listening to ‘Conan Needs A Friend.’ Good stuff!

Best professional advice received: Measure it, but make it worth measuring!

Book you can read over and over again: Dragons Love Tacos (guess who has a two-year-old?!)

Most-recent binge-watched show: Game of Thrones.

About Nick: Nick Sherrell is a Project Manager with over 10 years of healthcare experience ranging from Quality, Performance Improvement, Technology Implementation, Data Analysis, and Consulting. Nick has worked with organizations ranging from the Sacramento Native American Health Center, Kaiser Permanente, Sutter Health, Blue Shield of California, and The Advisory Board Company. He currently works for KAI Partners, Inc as a Project Manager Consultant on a Public contract with the State of California. He received his MBA from UC Davis in 2015 with an emphasis in Organizational Behavior and Innovation. He became a Certified ScrumMaster in 2018 through Scrum Alliance training offered at KAIP Academy. He lives in Sacramento with his wife, two children, and Golden Retriever Emma. Find Nick on LinkedIn here.

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