Effective Solutions Through Partnership

Category Archives: Project Management

About the KAIP Academy’s Training and Certification classes

Agile, Certified Scrum Product Owner (CSPO), Certified ScrumMaster (CSM), Corporate Training, Information Technology, KAIP Academy, Learning, Professional Development, Project Management, Project Management Professional (PMP), Sacramento, Scrum, Technology, Training, Workforce Development

Learn more about the KAIP Academy, northern California’s premiere training and certification resource for professionals looking to advance their career and professional opportunities!

Interested in registering for one of KAIP Academy’s upcoming courses? Start here!

KAI Partners Staff Profile: The Senior Project Manager

Government, Healthcare, Innovation in the Public Sector, KAI Partners, KAI Partners Staff Profile, Learning, Project Management, Project Management Professional (PMP), Public Sector, Sacramento, Training

There are many paths to success and while not everyone takes the same path, we often manage to arrive at the same destination. In our KAI Partners Staff Profile series, we share interviews and insight from some of our own employees here at KAI Partners. Our staff brings a diversity in education, professional, and life experience, all of which demonstrate that the traditional route is not necessarily the one that must be traveled in order to achieve success.

Today, we bring you the journey of Nick Sherrell, a Senior Project Manager who works with the Project Management Office for one of KAI Partners’ public sector health care clients.

KAI Partners, Inc.: How did you get into your line of work?

Nick: Oddly enough, it all started with me wanting to become a Physician Assistant! Part of getting into a PA program requires shadowing an acting PA and gaining hands-on experience into the nature of the work. While shadowing a PA at the Sacramento Native American Health Center (SNAHC), I ended up being offered an opportunity to work for the clinic as a Patient Care Coordinator. My experience in this role opened my eyes to the number of challenges people faced in interacting with the health care system as a whole. Many people struggle to gain access to affordable, quality health care. This role changed my career trajectory from clinical care to wanting to help be a part of impacting the system to ensure more people are able to access quality care and live healthier lives. From then on, I have worked in roles gaining more and more experience and responsibility doing work within health care systems. This ultimately led to roles in Quality, Performance Improvement, Tech Implementation, Clinical Variation Reduction, and Project Management.

KAI: Are there any certifications or trainings you’ve gone through that have helped in your career?

Nick: Absolutely! The first thing I realized when I made my decision to move from clinical care to administration was that I needed to gain more knowledge of business. My college career to that point focused heavily on the Sciences (Psychology, Biology, Chemistry, Physics, etc.). I decided to go back to school to obtain an MBA at UC Davis. This experience helped my career TREMENDOUSLY!

KAI: What is your favorite part about your line of work and why?

Nick: I love seeing hard work translate into better process and more efficient systems and seeing that work reverberate throughout the community.

KAI: What is one of the most common questions you receive from clients and what counsel or advice do you give them?

Nick: A question I often get is “how can we get better at what we are doing?” My counsel or advice is usually based in first knowing where you are, embracing the imperfection, and building a measurable path to improvement through multiple small steps. Too often I encounter organizations that have a fear-based culture when it comes to metrics. It usually starts with a manager or executive who reviews metrics and lashes out at any report that spits out anything in red ink. Staff become afraid of being the messenger of sharing the red ink information, and then ultimately (and sometimes subconsciously) start to do things to prevent the red.

My advice, EMBRACE THE RED! Red doesn’t necessarily mean poor performance, it means an opportunity to work together to improve something. For me, it’s more of a Eureka moment!

Now that we’ve learned more about Nick’s background and project management work, here’s a little more about him!

Quick Q&A with Nick:

Daily, must-visit website: MLB At-Bat App. ALL the highlights!

Preferred genre of music or podcast to listen to:  Usually of the Rock / Blues / Acoustic variety. Podcasts, anything funny! Right now, I’m listening to ‘Conan Needs A Friend.’ Good stuff!

Best professional advice received: Measure it, but make it worth measuring!

Book you can read over and over again: Dragons Love Tacos (guess who has a two-year-old?!)

Most-recent binge-watched show: Game of Thrones.

About Nick: Nick Sherrell is a Project Manager with over 10 years of healthcare experience ranging from Quality, Performance Improvement, Technology Implementation, Data Analysis, and Consulting. Nick has worked with organizations ranging from the Sacramento Native American Health Center, Kaiser Permanente, Sutter Health, Blue Shield of California, and The Advisory Board Company. He currently works for KAI Partners, Inc as a Project Manager Consultant on a Public contract with the State of California. He received his MBA from UC Davis in 2015 with an emphasis in Organizational Behavior and Innovation. He became a Certified ScrumMaster in 2018 through Scrum Alliance training offered at KAIP Academy. He lives in Sacramento with his wife, two children, and Golden Retriever Emma. Find Nick on LinkedIn here.

Why Teamwork is Necessary for Innovation in the Public Sector

Information Technology, Innovation, Innovation in the Public Sector, IT Modernization, Project Management, Public Sector, Sacramento, Team Building, Technology

By Todd Wallace, PMP

Thomas Edison did not invent the lightbulb. Henry Ford did not invent the assembly line. Elon Musk did not invent electric cars. While these men all had a hand in growing the success of these products, none of them was the actual inventor, and none of them did it all on their own.

Much like any accomplishment in the public or private industry, it is easier to associate a major innovation with a single person—this is called the Great Man Fallacy.

However, it is a larger group with input from many sources that moves a concept forward—if two minds are better than one, then a team of minds is best.

Thomas Edison had a team of inventors working at his “invention factory” in New Jersey. Edison was the boss, but the team members helped with the various inventions that came out of their shop. It’s said that Edison tested 6,000 materials before he found the right combination for his version of the lightbulb and it is highly unlikely that he tested all 6,000 materials himself while his team stood by and watched.

Elon Musk is the face of electric cars with Tesla. His name is associated with the revolution of alternative fueled vehicles. However, before Elon Musk was even involved, Tesla was utilizing game-changing lithium ion batteries instead of the bulkier lead acid batteries used by other electric vehicles of the time. Before even this, other car manufacturers had already tried their hand at electric cars—in fact, in 1884, Thomas Parker produced the first electric car in London. Elon Musk may be the face of the modern movement and people may associate him with the invention of the electric car, but in reality, it was a long line of tweaks and updates by many teams consisting of many great minds—before Musk even entered the game.

These examples may be from the private sector, but the same concept applies to the public sector. While the head of a state agency might be the only person named in the news headline, a successful project implementation is due to the hard work of a large team.

The primary difference between innovation in the private sector and innovation in the public sector is the importance of teamwork.

In the private sector, it is possible for one person to invent something in their garage and bring it to market entirely on their own. In the public sector, nothing is done entirely by one individual. Gathering requirements for a project must reach across departments or other agencies to ensure the application will work in the larger ecosystem. Development is a constantly evolving team effort and closely tied to testing, which goes back to the multi-departmental team for review and approval. Implementation needs to be coordinated with everyone to ensure no reverberating effect on other teams and departments. Throughout all of this, there are competing priorities by various key stakeholders that need to be negotiated in order to keep the project moving forward.

In the private sector, negotiations can involve many different variables and creativity in terms of what can be offered. In the public sector, you cannot offer nearly as much in negotiations, so a relationship and understanding of how groups work with each other is key. Having an established relationship is the strongest negotiation piece in the public sector. Teamwork allows for smoother negotiations and effective advancement the project.

Teamwork is what makes a project a success. The ability to work together and build relationships allows a project to move forward. It would be a lot easier for a “Great Man” to implement a project and not have to worry about anybody else—but the results of the “Great Team” will always create something better.

About the Author: Todd Wallace is a Senior Project Manager with KAI Partners, Inc. He started his professional career as a student assistant in the special projects department of a state agency and worked as a state employee for over 7 years before transitioning to private sector and consulting to state agencies. He has a BS from CSU, Sacramento in Small Business Operations and an MBA from UC, Davis in Entrepreneurship and Strategy. In his free time, Todd loves tinkering on cars and motorcycles and has a passion for innovation.

Why Successful Meetings Start with Stakeholder Management

Best Practices, Communications, Continuous Improvement, Employee Engagement, Managing/Leadership, Project Management, Sacramento, Team Building

By Stephen Alfano, PMP®, CSM®

Raise your hand if you’ve ever been in a meeting that was derailed by a dominating or distracting stakeholder. Now, concentrate on that scenario: Do you remember how you reacted to the meeting going off track?

If you attended the meeting as a secondary stakeholder—in a role like a union representative or a regulator not tied directly to an outcome of the meeting—the event probably made you feel a bit confused or at the very least a little uncomfortable for the person running the meeting.

However, if you were a primary stakeholder—accountable for a project or an outcome tied to the meeting—you might remember feeling like you witnessed a total train wreck.

Regardless of your takeaway, I’ll wager that everyone—except the stakeholder at the center of the disruption—left that meeting shaking their head wondering why someone (anyone!) didn’t anticipate that the meeting might be at risk of being derailed. Better still, I’ll double my wager that the root cause of the derailment comes from insufficient insight and analysis on the stakeholder in question. In other words, I’ll bet the house that the meeting would have stayed on track with Stakeholder Management on the scene.

Stakeholder Management is an essential component in the delivery of business processes or activities.

Stakeholder Management identifies the needs of vested participants and helps rank (arrange and prioritize) their power, interest, and influence levels in context to one another and in alignment with the overarching strategic goals and objectives of the organization, program, or project driving the delivery.

That’s why a project owner or manager with a Stakeholder Management Plan in hand can anticipate and approach disruptive stakeholder behavior quickly and effectively—especially in a meeting.

The key to effective Stakeholder Management comes from a continuous, laser-like focus on the significant interactions between and impact on people—playing roles as individuals, inside groups, or within organizations.

Maintaining a high level of awareness and engagement with stakeholders to assess, analyze, and then align their needs and expectations—often referred to as providing “care and feeding” throughout the delivery lifecycle—is a demanding job.

It’s a job that requires masterful interpersonal skills like leadership, motivation, and active listening, as well as proven project management skills like risk management, negotiating, and critical thinking.

Of course, there are many other skills involved in stakeholder management that I could list here, but I wouldn’t want to get off track. 😉

For more insight on running successful meetings, check out these links:

How to Run a More Effective Meeting
https://www.nytimes.com/guides/business/how-to-run-an-effective-meeting

Five principles for getting more done as a team
https://slackhq.com/run-effective-meetings

7 Ingredients for Effective Team Meetings, Distilled from Two Years of Torture
https://blog.hubstaff.com/effective-team-meetings/

Do you have questions or comments regarding Stakeholder Management including best practices? Submit them in the form below!

About the Author: Stephen Alfano is an Organizational Change Management Consultant and Communications Expert. He has over 30 years of experience leading and managing internal and external marketing initiatives for both private and public-sector clients. His résumé includes providing both new business and business process improvement services to Apple, American Express, AT&T, California Department of Transportation, Chevron, Entergy, Levi Strauss & Co., Louisiana Office of Tourism, Mattel, Microsoft, Novell, SONY, Sutter Health, and Wells Fargo. Stephen currently works as an Executive Consultant—PMP®, CSM® with KAI Partners, Inc., providing change management and communications expertise and project management support services on several active contracts.

KAI Partners News You Can Use

Agile, Certified Scrum Product Owner (CSPO), Certified ScrumMaster (CSM), Co-working, Government, Healthcare, Hiring, Human Resources, Information Technology, Innovation, ITIL, KAI Partners, KAIP Academy, Learning, Managed IT Services, PMP Certification Bootcamp, Project Management, Project Management Professional (PMP), Public Sector, Sacramento, Scrum, Technology, The WorkShop, Training, Workforce Development

There’s always a lot going on at KAI Partners—from training opportunities to networking events to new job listings, we always have something afoot! Today we wanted to share with you some KAI Partners news you can use!

Professional Development

Our training division, KAIP Academy, has some great courses coming up, including:

  • Project Management Professional (PMP)® certification exam prep (4-day course)
  • Certified ScrumMaster® (CSM®) Certification via Scrum Alliance (2-day course)
  • Certified Scrum Product Owner® (CSPO®) Certification via Scrum Alliance (2-day course)
  • ITIL Foundation 4.0 certification exam prep (2-day course)
  • PMI-ACP certification exam prep (3-day course)
For more information, including course schedule and registration, click here.

Collaboration Destination

Our coworking space in East Sacramento—The WorkShop Sacramento—recently turned one year old!

To celebrate, we are offering a free day of coworking any weekday through April 15, 2019.

If you’re reading this after April 15th, not to worry—our daily drop-in rate is only $20, which is probably what you spend on parking and beverages at the coffeeshop where you normally work! Since we have free parking and coffee, the decision is easy! Come join us at 3301 C St., Bldg. 1000.

We are Hiring!

KAI Partners is hiring for a Managed Services Systems Engineer. The Managed Services Systems Engineer will support the completion of critical infrastructure management tasks, provide Tier 1 support to clients, configure new computers for deployment, and more.

For more information or to apply (and to view all our current job openings), click here.

Events for Everyone

In addition to being a place to rest your laptop, The WorkShop is also an event space! Here are some upcoming events taking place at The WorkShop:

Innovation Corner

We are all about innovation in the public sector, so we wanted to highlight some great innovation happening in that space.

Innovation doesn’t have to be technology forward. Yuba and Sutter Counties recently innovated their mental healthcare services by implementing a new partnership and best practices.

Check out this quick video discussing the Counties’ new venture.

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