Communication is Key to a Successful Remote Work Transition

By Mia Di Miceli, PMP, CSM, CSPO 

From In Office to Home Office: The secret ingredient to shift an entire workforce to a remote working environment.

I have worked in Executive Communications and Employee Engagement with private sector businesses for over 15 years; the immediate reaction to Shelter-In-Place requirements of COVID-19 put my knowledge and experience to the test. Supporting a public sector client where the practice of remote working was just a nice thought made responding to the COVID-19 pandemic seem daunting. 

The first question that came to mind was, how was I going to help my client shift their entire workforce from the office to working from home, with little–to–no productivity loss? The answer became immediately clear–by using the best secret ingredient around:

Strategic, thoughtful, and focused communication.

Organizations frequently underestimate the value of thoughtful communication, but communications can be a game-changer for any organization. As a Communications Consultant, you might say I am biased, but really, a communications professional is one of the most impactful resources an executive should have at the ready.

Creating a strategic, thoughtful, and focused communication approach does not have to be hard or complex. Here are 4 tips for creating a quick communications plan to help transition your workforce for any situation–pandemic, post-pandemic, or otherwise.

1. Determine the overall theme of the message. Does the organization want to convey a specific message such as: business as usual, we are united, or do not panic? Work with executive leadership to determine and help guide a thoughtful theme to be conveyed to the workforce. 
2. Identify the two or three best channels to deliver the message. In times of crisis such as COVID-19, the usual channels may not be the best for quick, concise, and efficient messaging. You may have to adopt something new like a vlog (video blog) or virtual office hours. Deciding the channels upfront will help streamline the volume of content and will set expectations for future communications with the audience. The channels chosen should also lend themselves to a natural feedback loop. Whether it’s as simple as advertising an Outlook inbox location or just capturing comments from the vlog hosting site, a feedback loop is imperative to a focused approach.  
3. Ensure all content supports the overall theme message. As an example, if the theme is, “We are united,” then all content distributed should have a tone, language, and relevance to support the feeling of unification. For this theme in a teleworking environment, you could produce a vlog series with tips and tricks on staying connected while working remotely. 
4. Document the frequency of publishing/distributing for each channel. With the theme determined, the channels identified, and the content outlined, you will need to work on a cadence calendar. This calendar will help leadership understand how often the workforce will receive the push of content, and it will highlight opportunities for leadership to insert additional instructions or relevant information. 

Utilizing these 4 steps, I supported my client to successfully mobilize over 300 staff members and contractors from a 100% in–office environment to a 100% teleworking environment in 2 weeks. This approach to thoughtful communication guided direct support of the executive team through daily crisis management meetings where we identified and approved appropriate messaging, determined the frequency with which we would engage the management team and staff, and helped ensure we had a plan for technology training and the comfort level of staff in being able to perform their regular job duties in a remote environment.

As mentioned at the start of this post, strategic, thoughtful, and focused communications can be the secret ingredient needed to support an organization to engage with what might now be a remote workforce. Communications will support the process of acceptance and can help you inspire what might be the new hybrid way of working. The days of everyone in the office every day might be over. Embracing teleworking as a long-term possibility now will help you ramp up for the next inevitable transition.

How will you get your organization through the next acceleration?

About the Author: Mia is an Executive Communications Consultant for KAI Partners. Mia joined KAI Partners in late 2019 with extensive experience in the private sector technology industry. She has successfully supported C-Suite executives in transforming their organizations through employee engagement, strategic communications, and organizational change management. She is an active member of International Association of Business Communicators (IABC) and holds PMP, CSM, and CSPO certifications, and is trained in Six Sigma Green Belt.