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Technically Speaking: From Corporate Office to Working from Home

Best Practices, Cloud Computing, Corporate Training, Digital Transformation, Information Technology, Innovation, IT Modernization, IT Security, Learning, Organizational Change Management (OCM), Technology, Training

By Elizabeth Long and Denise Larcade

KAI Partners works with many clients whose typical work environment is in a physical office space. So, as you can imagine, this new normal of working from home has been a tough transition for many people.

Over the years, KAI Partners has helped many of our clients bridge the gap to work cohesively across regional offices around the state. For us, helping entire departments transition from working together in an office space to working separately from home is a challenge we are well-equipped to handle!

Here are some things we have learned over the past few weeks. Try to keep these in mind as our new normal continues to change and as your team continues to make the transition into working from home.

From a technical perspective, many people are not prepared for the transition to remote working.

At a minimum, when working remotely, you need to have a computer or a laptop. While this seems like a no-brainer, you might be surprised to learn that a lot of people do not have a company-issued laptop that they can bring home. This means that oftentimes people are using their own personal laptop, computer, iPad, or tablet. All of this brings a layer of challenges around cloud computing access and making sure the technology functions so people can do their jobs.

How KAI Partners can help.

To help support this transition, we have been educating clients on not only the tools they need to work effectively from home—laptop, webcam, microphone, speaker—but also how to use the tools and how to securely gain the appropriate access they need to online work programs.

Every client uses different cloud computing and file sharing systems, so it has been important for us to unpack our knowledge of all these different systems and pass that knowledge into our clients!

In-person meetings are different than online meetings.

Navigating online meetings—everything from getting signed in and getting the camera working, to using chat functions and knowing how and when to mute—is a learning curve for folks who are used to holding in-person meetings exclusively.

How KAI Partners can help.

We have really been using our change management and training best practices during this time! Because everyone’s level of IT maturity differs, it is key to know your audience and tailor the training to their particular work environment.

Since KAI Partners supports many different clients—as well as our own internal operations—we have experience using a wide variety of virtual tools and have a high level of technical skills necessary to help educate our clients use the tools that are supported by their organization.

With many people these days focused on the challenges that come with transitioning their home space into an office space, we cannot forget that the technical changes are a huge learning curve for many and extra support should be given to ensure success.

If you are one of the many people who are working remotely, let us know the pain points as well as some successes—how has it been transitioning your team to work from home?

About the Authors

Elizabeth Long is a professional Organization Development Consultant and Curriculum Developer/Trainer. She received her Certification in Organizational Change Management from Prosci and is certified in e-learning development from Langevine Learning Center. Elizabeth has worked in many industries: High tech, healthcare, and state and local government. Currently, Elizabeth works as an Executive Consultant with KAI Partners, Inc. as a contractor working in a variety of California State Departments. Elizabeth’s favorite part of currently working from home is her increased productivity! She spends less time commuting and walking to meetings and client site locations—all that time is now focused on project deliverables and activities…She just has to remember to take breaks!

Denise Larcade is an Organizational Development Consultant and Merger and Acquisitions Expert. She is a Certified ScrumMaster, Certified Scrum Product Owner, Lean Six Sigma Green Belt, and is Prosci certified. She has over 25 years of experience in training, development, and leading companies through organizational change management. Denise has worked in corporate retail, technology, and government healthcare and most recently has experience with large-scale implementations nationwide. She currently works as an Executive Consultant with KAI Partners, Inc., providing client support to KAI Partners’ state clients. Denise lives in a 55-acre walnut orchard and enjoys the early morning hours when wildlife is stirring and the many birds are chirping. Since working from home as of recent, Denise has found she enjoys that extra cup of AM coffee without the commute…just her and nature.