Managed IT Services

KAI Partners takes pride in understanding and satisfying our customers’ unique Information Technology (IT) needs and requirements. Our Managed IT Services team designs, implements, maintains, and evolves solutions and services on a planned and on-demand basis. In addition, we emphasize proactive issue identification and resolution and clear, timely communication. Our team is exceptional in its accountability, breadth of experience, and deep knowledge base and expertise.

Helpdesk support: We can be on-call during your regular business hours or 24/7.
Cloud Services: We help migrate your data safely and smoothly into the cloud.
Vulnerability Assessments: We identify security weaknesses within information systems and create a plan to mitigate risks.
Network monitoring and upgrades: We cover all aspects of your network to ensure your uptime remains high.

Hardware and software support: We help you upgrade or replace failing computers, laptops, and other hardware.
IT Consulting and Project Management: Our subject matter expertise in Microsoft, Google Apps, AWS, Cisco, Meraki, VMware, Azure, Hyper-V, Citrix, and others means we can help solve any IT issue.
Customized Service Level Agreements: If one of our standard IT Services plans doesn’t work for your needs, we’ll work with you to build a customized plan.

Deliverables	Starter	Professional	Enterprise
Pricing per Seat	$90	$103	Call for Pricing
Help Desk Support Services
Remote Support Tools	✓	✓	✓
Ticketing System 8/5	✓	✓	✓
Ticketing System (24/7/365)		✓	✓
Employee Onboarding/Offboarding		✓	✓
Remote Support 8/5	✓	✓	✓
On-site Support 8/5		✓	✓
On-site Dedicated (8/5)			✓
Monthly Reporting	✓	✓	✓
Security Support Services
Managed Endpoint Security	✓	✓	✓
Security Awareness Training and Reporting		✓	✓
Define and Update IT Policies		✓	✓
Security Monitoring			✓
Advanced Security & Network Health Audits			✓
Incident Response			✓
Vulnerability AX and Vulnerability Testing			✓
Compliance and Regulatory Support			✓
DNS Filtering Services			✓
Device Support and Monitoring Services
Network Support and Monitoring	✓	✓	✓
Firewall Support and Monitoring	✓	✓	✓
Server Support and Monitoring	✓	✓	✓
Desktop and Laptop Support and Monitoring	✓	✓	✓
Proactive Maintenance and Upgrades	✓	✓	✓
Cloud Migration Services
Cloud Strategy and Assessment			✓
Cloud Design and Architecture			✓
Data Migration			✓
Application Manager			✓
Testing and Optimization			✓
Post-Migration Support			✓
Managed Backup and DR Server Svs
Managed Backup Services		✓	✓
Disaster Recovery Services		✓	✓
Disaster Recovery Testing (Annual)			✓
Business Continuity			✓
Email Backup and Security Services
Email Backup Services	✓	✓	✓
Email Archiving Services	✓	✓	✓
Email Security Services		✓	✓
Email Signature Services			✓
IT Consulting Services
IT Consulting Services	✓	✓	✓
H/W & S/W Mgmt Services
Hardware Management		✓	✓
Software Management		✓	✓
Asset Management			✓
Vendor Management			✓

Managed IT Services

Managed IT Services

KAI Partners provides the following Managed IT Services:

A few benefits of Managed IT Services include:

KAI Partners, Inc.

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